HOUSEKEEPING SUPERVISOR - (BARCELONA)

Empresas: SLS BarcelonaWhat you’ll do We are looking for an experienced Housekeeping Supervisor to join the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department. - Ensure all departmental service standards and sequences of service are being upheld. - Work collaboratively with all housekeeping partners on a day-to-day basis. - Maintain a close relationship with the Front Office and Engineering Team. - Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary. - Maintain proper inventory levels, managing cost per room for supplies. - Support in managing day-to-day staffing requirements, plan, assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance. - Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements. - Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction. - Ensure staff is properly trained and has the tools and equipment to carry out job duties. - Promote teamwork and quality service through daily communication and coordination with other department managers. - May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods. - Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.Requisitos : What we are looking for... - Minimum of 2 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel. - Previous experience with pre-opening of a hotel is a big plus. - Someone who understands, celebrates and embraces the SLS brand values. - Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them. - Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail. - Excellent verbal and written communication skills. Fluent in Spanish and English. - You make people feel good - your team, guests, and colleagues alike. You make a positive impact. - You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together. - You take ownership of important issues, solve problems, and make effective decisions. - You learn quickly and adapt to SLS’s unique culture. - You are humble and open to ideas. We leave our ego at the door and help get things done. - You’re up for doing things differently and trying (almost) everything once. - You want to be part of a team that works hard, supports each other and has fun along the way. What's in it for you... - The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. - The chance to challenge the norm and work in an environment that is both creative and rewarding. - Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. - A competitive package and plenty of opportunity for development. - Excellent discounts across the entire Ennismore family of brands.