ICT SPECIALIST (ENTERPRISE SERVICE MANAGEMENT PLATFORM SPECIALIST), P3, FIXED-TERM, #, ICTD DIGITAL CORE - VALENCIA, SPAIN AT SPAIN

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do.
Promoting the rights of every child is not just a job – it is a calling.
UNICEF is a place where careers are built.
we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission.
We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
For every child, a digital future The overarching strategic goal of UNICEF’s Information and Communication Technology Division (ICTD) is to transform and build partnerships with our stakeholders to successfully implement UNICEF programmes globally through innovative technology-enabled solutions.
Service Now (in UNICEF branded as Service Gateway) is the UNICEF enterprise service and case management tool, providing a client-focused environment for requesting services and reporting faults.
Its implementation has brought measurability and visibility into service operations and enabled the establishment of service-level agreements between service entities such as Financial and Administrative Management, Human Resources, ICT, and their clients, as well as operational-level agreements between the service delivery entities.
As a result, service managers are empowered with the information needed to identify and remove service bottlenecks, and individuals who need training and measure performance in an objective and data-driven manner.
All these elements have contributed to a more efficient means of delivering services to UNICEF staff.
How can you make a difference ?  The primary responsibility of the ICT Specialist is to guarantee the stability, security, operational efficiency, and availability of the platform (ServiceNow) that hosts UNICEF's Enterprise Service Management system, known as Service Gateway.
This position reports to the ICT Manager at the P3 level and supervises 1 ICT Officer (Service Automation) at the P2 level.
This role may also oversee the work of consultants.
If you would like to know more about this position, please review the complete Job Description here.
Spain_ICT-Specialist-Enterprise-Service-Management-Platform_P3_.
df To qualify as an advocate for every child you will have Minimum requirements.
Education.
Advanced degree in Information Systems, Computer Science, Information Technology, or a related field that can provide a solid understanding of computer systems, programming languages, databases, and IT concepts.
A first university degree in a relevant area combined with 2 additional years of relevant work experience may be accepted in lieu of an advanced university degree.
ServiceNow training programs that cover various aspects of ServiceNow administration, development, and configuration are required.
Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are key advantages.
Training programs that cover aspects of IT Service Management are required.
Accredited certifications such as ITIL 4, Prince2, PMI, Agile, and Scrum methodologies are key advantages.
Work Experience.
At least 5 years of relevant work experience with ServiceNow platform administration, including experience in leading platform enhancement projects and implementing complex customizations.
Experience in integrating the ServiceNow platform with other enterprise systems using REST/SOAP APIs, MID Servers, and various integration tools is required.
Experience with Azure DevOps or any relevant tool that enables organizations to deliver software applications through the entire DevOps lifecycle is required.
Proficiency with programming languages including JavaScript, GlideScript, PowerShell, HTML/CSS, XML, and AngularJS is required.
Experience with automation tools and technologies such as workflow automation platforms, business process management (BPM) software, robotic process automation (RPA) tools, and scripting languages is an added advantage.
Experience in customizing the user interface (UI) and user experience (UX) is an added advantage.
Skills.
Strong and effective oral and written communication skills  Effective listening and interpersonal skills  Ability to plan and organize  Business Analysis and technical documentation skills  Results-driven and works without supervision  Logical approach with expert analytical and problem-solving skills Language Requirements.
Fluency in English is required.
Knowledge of another UN language (Arabic, Chinese, French, Russian or Spanish) is an added advantage.
For every Child, you demonstrate...
UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it.
Get acquainted with Our Values Charter.
UNICEF Values The UNICEF competencies required for this post are (1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact