INCIDENT COMMANDER

Join us to create the giants in the industryAt Derivco, we believe that our people are not just employees – they are the heart and soul of our business. It's their skills, expertise, and passion that define who we are and drive us towards excellence every day.We empower our people to think creatively, push boundaries, and take ownership of their work. We don't just want employees; we want innovators and difference-makers who are ready to make an impact.Culture is at the core of everything we do. We create an environment where our people can thrive, grow, and unleash their full potential. We provide the right tools, support, and opportunities for personal and professional development.We are currently looking for an Incident Commander to join our team in Malaga! Role Overview: Control end-to-end incident management processes for High Priority tickets including coordination, preparation, follow-up and communication during and after the incident, minimising the impact of major incidents and ensuring that service operations are restored as quickly as possible with minimal adverse impact on business operations, and that agreed levels of service quality are maintained.Key Responsibilities: Incident handlingReview and confirm categorisation of high severity incidents in terms of impact on business service operations.Manage high severity incidents through to resolution in accordance with SLAs and incident management processes.Provide updates to stakeholders on business critical incidents within SLAs.Lead post incident resolution reviews, determine underlying causes and identify preventative actions.Knowledge of NOCs, Practices and Continuous ImprovementReview incident management processes and performance and recommend improvements.Write manuals to ensure a consistent approach to incident resolution.Adjust and implement team processes, measures, tools, technology and standards according to agreed practices.Stakeholder management Understand stakeholder requirements and keep them informed about the provision of incident management services.Collaborate with stakeholders to understand their requirements for incident management services.NOC management and planningIdentify risks that may compromise the timeliness and quality of delivery.Key Qualifications and Experience:Bachelor's degree in Computer Science, Information Technology, Engineering or other relevant field of study.Why Join Derivco Starting balance of 25 days annual leaveBonus schemeCompany pension schemeCompany’s Life AssurancePrivate HealthcareEdenRed card with monthly food allowanceGym membershipDental Cover provided by CignaDerivco is an equal opportunities employer.We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.