INFORMATION COMM. TECHNOLOGY SPECIALIST (SALESFORCES), P-3, (FT), # , OPERATIONS AND FINANCE/ ICT, PFP, VALENCIA, SPAIN AT SPAIN

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.
At UNICEF, we are committed, passionate, and proud of what we do.
Promoting the rights of every child is not just a job it is a calling.
UNICEF is a place where careers are built, we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission.
We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.
Visit our website to learn more about what we do at UNICEF.
The ICT Specialist (Salesforce) reports to the Systems Analyst, with the Chief of PFP-ICT as the Second Reporting Officer.
The PFP division aims to target ambitious goals in its strategic plan built around income, influence, partnership, and cross-cutting areas of work, focusing on digital first.
The related business activities require support to the large-scale and complex UNICEF business applications and information systems pillars used by the PFP division and the PSFR countries, as well as COs and HQs with partnership and/or fundraising operations.
These pillars include Supporter Relationship Management, Marketing and Fundraising Management, Communication and Advocacy, Analytics & Business Intelligence, and Knowledge Management.
This post is based in Valencia, a headquarters duty station, and is part of the PFP-ICT Applications Support unit, which manages and supports the analysis of business requirements for applications, the identification or development, the implementation as well as the operations of business application solutions.
For every child, a Champion The ICT Specialist (Salesforce) will provide expertise in Salesforce products, advanced Apex programming, Lightning frameworks/components, DevSecOps, Salesforce integration methods, and the automation of end-to-end processes.
In the production support context, the incumbent will contribute to supporting best practices, root cause analysis methods, rapid response goals, and automated release management capabilities.
The incumbent should be a detail-oriented individual who can quickly learn and take advantage of new concepts and technologies.
At the same time, the incumbent needs to successfully collaborate with multiple internal and external service providers and stakeholders.
The incumbent will gain a deep understanding of UNICEF’s technology stack and associated business processes and be a strong advocate for best practices, process standardization, and simplification of technologies.
The position acts as a PFP-ICT resource and focal point on all matters related to Salesforce solutions and related services.
The incumbent is expected to collaborate closely with the PFP-ICT Units (Apps, Infrastructure/Network, and Helpdesk) and key resources in ICTD-NYHQ (Solution Center and Platforms Services).
How can you make a difference? Summary of the key functions, accountabilities, and related duties or tasks include.
Solution Delivery Deliver solutions by providing hands-on expertise as well as by leading technical teams and external vendors according to the needs of projects.
Onboard, orient, direct, and monitor Implementation Partners on the platform; Follow, enforce, and improve the DevSecOps processes.
Collaborate effectively with internal and external service providers in delivering quality applications on time (e.
., Quality Assurance, Implementation Partners, and others).
Apply project management methodologies and principles that include consistent and regular performance metrics on project delivery and product effectiveness.
Technical Design and Architecture Understand and influence requirements from business partners, design and build solutions following best practices and UNICEF standards (such as modular design, reusable components, separation of concern, high cohesion, and a loosely coupled architecture and security frameworks); Upholding the reference architecture, engage in code and technical design reviews.
Provide quality, up-to-date architectural and design documentation.
Apply a full-stack approach to solution design through planning, testing, implementation, deployment, and operations of end-to-end solutions.
Understand CRM data practices and contribute to UNICEF’s data and analytics capabilities.
Technical Support Activities Provide advanced support capabilities (e.
., debug and resolve complex platform issues), develop enhancements and deploy globally, following prescribed release processes.
Follow and contribute to specified production support processes and adhere to Service Level Agreements.
Ensure adherence to UNICEF’s information security and data privacy policies as well as other ICT security standards.
Continually improve the quality of processes and the application and provide meaningful application and process metrics by tracking and monitoring key indicators.
Technical Standards, Governance, and Best Practices Apply modern software development lifecycle best practices, including iterative and incremental development, delivering working software frequently with attention to technical excellence.
Provide expertise in the development of standards, architectural governance, design patterns, and practices.
Enforce the processes and guidelines as agreed with different parties.
Ensure the application of governance consistently and accurately.
e.
., User Story maintenance in DevOps, release processes, quality assurance processes.
Prepare application and software technical documentation, and update procedures and processes as necessary.
Document and implement best practices for source and version control, issue tracking, project management, and software interoperability.
Monitor and analyze key indicators and statistics of the relevant CRM technology stacks.
Record statistics and periodically produce a report on findings.
Building the Future Conduct research and make recommendations on CRM, and digital engagement such as MarTech, AdTech etc.
Assist in tool and software selection and vendor evaluations.
Interface and collaborate with other offices in recommending new technology opportunities such as the use of Artificial Intelligence that will have an impact on fundraising, payment processing, and digital communications.
Other Duties.
Timely and effectively perform any other ad hoc duties requested by the supervisor.