INTERNAL CARE & EREPUTATION SPECIALIST (FRENCH MARKET)
Descripción de la oferta de empleo
Named one of the World's Most Innovative Companies by Fast Company in and again in , our mission is simple.
empowering people to consume tech sustainably by offering folks a high quality, accessible, and more eco-friendly alternative to buying new electronics.
Why? Refurbished tech helps lower our collective environmental impact.
We have indeed contributed to avoid the production of more than tons of CO2e worldwide since our launch in .
Be part of an exciting and growing international adventure that will change the way the world consumes tech.
About the role.
The Customer Care Department’s mission is to make sure our customers have the best user experience and that they have no more reasons to buy new.
The customer experience must match (or beat!) buying brand new products at every step, from easily finding and buying the product, having it delivered promptly and on time, being satisfied with the product quality, and finally providing smooth after sale service.
key part of this mission is to help our customers have a smooth journey with Back Market, enabling them to resolve most of their requests with a few clicks.
Detalles de la oferta
- Back Market
- Sin especificar
- 06/09/2024
- 05/12/2024
Follow internal processes and systems to resolve customer issues, taking the recommended next best actions... care for customer satisfaction, making sure that you are going the extra mile with each and every contact... via will operate a micro mobility service in flanders, belgium, for delijn, the flemish......
Follow internal processes and systems to resolve customer issues, taking the recommended next best actions... care for customer satisfaction, making sure that you are going the extra mile with each and every contact... via will operate a micro mobility service in flanders, belgium, for delijn, the flemish......
• fluency in french or german (b2/c1 level at least)... • develop our own systems as a part of the internal r&d; team... • an internal coach to guide you through the onboarding, further training and career opportunities, plus a budget to be used for your lunches together... • solid understanding of software......
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