IOT AND SERVICE EXCELLENCE SPECIALIST

Headquartered in Switzerland since 1957, Selecta Group is a Food Tech company with a leading route-based, self-service distribution network in Europe, offering innovative convenience food services and world-class quality coffee brands in the workplace and public spaces. Active in the food tech business we continuously push on new innovations and solutions, we serve premium coffee and beverages, snacks, and fresh meals to more than 10 million people in 16 countries across Europe every day. With an annual turnover of €1.2 billion, we owe our success to our ca. 6,500 highly skilled, dedicated, and passionate Selecta associates who are committed to creating millions of moments of joy for our clients and their consumers every day.About the positionWe´re looking for an IoT and Service Excellence Specialist to build and strengthen Selecta's Group-Level Center of Excellence for Operations & IoTMain tasks and responsabilities:Drive efficiencies, process optimizations, and continuous service improvements for our Food-Tech Solutions: Digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets, etc.IoT & Telemetry:Optimize IoT-based route planning, scheduling, and dispatching of Field Force and Technical Support Team, leveraging industry-leading IoT platforms and analytics.Continuously improve IoT planning algorithms, productivity, and staff utilization effectiveness.Develop initiatives to optimize operational excellence across the Group.Operations:Optimize service level fulfillment for Selecta's core technical (e.g., repairs) and operational services (e.g., filling) to achieve leading service levels.Drive data and analytics for country-specific client performance and reporting, based on IoT-driven data from our telemetry-connected machines.Continuously improve core services from planning and dispatching to fulfillment and logistic execution.Act as the Leader with a winning Team in the Center of Excellence, fostering the intersection of Service Excellence and Technology to boost performance (e.g., leveraging IoT, robotics, and automation).Define and execute a Group-wide Service Excellence Strategy to achieve "best-in-class" solutions across our entire service portfolio, including digital vending machines.Standardize and implement mid-term improvement measures to enhance client satisfaction, service levels, training, automation, analytics, and performance management for our industry-leading solutions and products.Leverage best-in-class solutions to scale up service delivery across all country operations, utilizing technologies such as telemetry and IoT.Centrally coordinate and drive country-specific service delivery improvements to ensure timely realization of defined benefits.Lead our transformation and service improvement initiatives as a program manager.Continuously optimize end-to-end processes with a focus on efficiency, cost reduction, and client service.Develop initiatives to foster operational excellence across the Group's network.Support operational teams in utilizing business tools, operational processes, and their continuous development.Monitor and optimize the geographical operating footprint in alignment with country-specific projects related to logistic networks and warehouse operations.Contribute to KPI achievement and the development of new KPIs to support evolving business operations and client satisfaction.Support operational teams in new projects, with a particular focus on data analytics and information interpretation.Manage a team of Group Experts in Service and Operations Excellence.Requirements3-5 years of experience in service excellence, operations, logistics, or retail, ideally with proven track record in Lean Management or Six Sigma.Demonstrated experience in leading and implementing multi-national service excellence improvement programs resulting in significant enhancements in service levels, client satisfaction, and cost reduction.Proven ability to thrive in international, matrix organizations, and fast-paced, restructuring environments.Experience driving transformation and change management, preferably in mid-sized companies with corporate structures.Positive, problem-solving attitude, self-motivated, and capable of working independently.Innovative thinker and interest in new technologies, digitalisation and data analytics with a hands-on, solution-oriented approach.Strong analytical skills, structured and precise, with excellent organizational abilities to manage multiple ongoing projects and prioritize effectively.Willingness to travel up to 40% within Europe.For your hard work, we offerDoes the above description sound like music to your ears? Super! Apply and who knows, we might soon welcome you as our new IoT and Service Excellence Specialist. For this, we reimburse you on top of your gross salary with a bonus plan, health insurance and some nice free coffee. Interested? You may apply on the platform or reaching out to our Talent leader: cristina.vega@selecta.com