IT APPLICATION SUPPORT ANALYST

At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every colleague brings unique value to our whole. We collaborate openly and effectively to deliver results and celebrate our shared success, thrive on innovation and embrace a growth mindset to aim higher every day.If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you!We are currently looking for an IT Application Support Analyst to join us in Madrid.This role is about ensuring smooth operations and availability of finance systems worldwide. The IT Application Support Analyst will be responsible for application performance optimization and system enhancements while providing technical support to all business users.Responsibilities:Provide “Level 1 & 2” technical support for internal applications and systems to deliver high quality assistance and ensure the agreed Service Level Agreements (SLA’s) are metPerform daily, monthly and periodic application and system checks, and take appropriate action in optimizing system uptime and deliver outputs in a timely mannerWork with Technology teams as necessary communicating any systems/software upgrades and patches, and diagnosing any application or system issuesTriage defects, identify potential fixes and manage incidents through to resolution, either by an internal team or via an external supplier; communicating with the business user until issue is resolvedDevelop and adhere to Standard Operating Procedures (SOPs)Ensure data security and implement safety controlsProduce and maintain technical support guides, service catalogue & other relevant documentationWork with stakeholders and the Release Management team to ensure UAT and regression testing is complete for all new releasesEnsure effective communication is in place to manage incidents and system downtime to the business user communityAttend Service Reviews and Operational review meetings; support with reporting requirements, chairing the meeting when requiredWhat we look for:Previous experience working in an application support capacity for finance systemsIn-depth knowledge of Oracle NetSuite ERPFluency in EnglishExcellent verbal and written communication skillsTeam player with good interpersonal skillsAbility to multi-task and to remain calm whilst under pressureKeen eye for detailGood analytical and problem-solving skillsStrong service driven mentality and a pragmatic approachKeep abreast of current technology and trends that may be of use/benefit toOur commitment to Diversity and InclusionJoin a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!