IT CUSTOMER SERVICE REPRESENTATIVE_ SUBCO | MADRID, ES
Descripción de la oferta de empleo
We are seeking for a new talent to join the Information Technology Operations where you will have the opportunity to collaborate in the ' - RIT CESUS ' project.
The project is for SPAIN PUBLIC HEALTH, a leading organization in the public health sector.
Responsibilities.
As an IT Customer Service Representative, you will be responsible for managing the delivery of IT production systems and services.
Your day-to-day activities will include driving incident, issue, and outage management, as well as investigation and restoration.
You are expected to build knowledge and support the team, and actively participate in problem-solving discussions.
Advanced proficiency in Customer Service Management is required.
Provide exceptional customer service and support for IT production systems Effectively manage and resolve incidents, issues, and outages Investigate and analyze root causes of problems Collaborate with cross-functional teams to ensure timely resolution Identify opportunities for process improvement and contribute to continuous improvement initiatives About Accenture Accenture is a leading global professional services company that helps the world's leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services-creating tangible value at speed and scale.
We are a talent- and innovation-led company with people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.
ccenture.
om Igualdad de Oportunidades en el Empleo Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, grado de discapacidad, estado de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanÃa o cualquier otro motivo o circunstancias protegidas por las leyes federales, estatales o locales.
Detalles de la oferta
- Accenture
- Sin especificar
- 16/11/2024
- 14/02/2025
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