IT EUROPEAN LOCAL SUPPORT COORDINATOR

We are looking for an IT European Local Support Coordinator to join a dynamic and international environment. The selected candidate will play a key role in managing IT support services across various locations in Europe, ensuring high-quality service delivery and efficiency in IT operations.Key ResponsibilitiesIT Service Coordination: Oversee IT support requests and incident management to ensure timely resolution and optimal customer satisfaction.Service Delivery Management: Maintain high service standards, ensuring alignment with SLAs (Service Level Agreements).Technical Support: Provide first-line IT support and coordinate with second and third-line teams for issue resolution.Project Participation: Lead and support IT projects to enhance infrastructure and service capabilities.Stakeholder Communication: Act as the primary IT point of contact, ensuring effective communication with internal teams and external vendors.Process Optimization: Identify opportunities for process improvement, implement best practices, and contribute to continuous service enhancements.Documentation & Training: Maintain accurate records of IT services and provide training to end-users on IT systems and tools.Compliance & Reporting: Ensure adherence to company policies and regulatory standards, while generating reports on service performance.Minimum RequirementsEducation: Bachelor’s degree in Information Technology, Computer Science, or related fields.Experience: Minimum of 5+ years in IT service coordination or a similar role with team management responsibilities.Technical Skills: Solid knowledge of IT systems, networking, and IT service management tools (e.g., Jira, ServiceNow).Languages: Proficiency in English is required; knowledge of Spanish, Italian, French, or German is a plus.Certifications: ITIL or similar certifications are highly valued.Industry Experience: Experience in FMCG (Fast-Moving Consumer Goods) or similar environments is a plus.International Exposure: Experience working in a global or multi-country setting is beneficial.Driving License: The candidate must have a valid driver’s license, as travel within Europe is required.Key Competencies for SuccessHigh Adaptability: Ability to work in a fast-paced and evolving IT landscape.Customer-Oriented Mindset: Strong focus on service quality and user experience.Problem-Solving & Priority Management: Ability to assess, prioritize, and execute tasks effectively.Communication & Teamwork: Strong interpersonal skills to collaborate across different teams and locations.Leadership & Transformation: Capability to drive change, lead IT support teams, and improve service efficiency.Stakeholder Management: Ability to interact with multiple departments and external vendors to align IT services with business needs.What We OfferDynamic and multicultural environment with exposure to international IT operations.Opportunity to lead IT support teams across different European locations.Professional growth in a challenging and evolving IT landscape.A collaborative work culture with a focus on innovation and continuous improvement.Hybrid work model: 3 days in the office and 2 days remote per week, with working hours from Monday to Friday, 9:00 AM to 5:00 PM.Direct employment with the customer.If you are an IT professional looking for an opportunity to contribute to a high-impact role within an international setting, we encourage you to apply!