IT HELPDESK ADVISOR (GERMAN SPEAKER)
Descripción de la oferta de empleo
rovide 1st level IT support to the client employees via phone, mail and chat or via self-service portalProvide support to client’s employees in the operation of user systems and peripheral devicesPerform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM system including their categorization and prioritization of IT issues and requestsBe accessible and provide a first resolution rate by using internal knowledge databasesCooperate with client’s 2nd level service organizations and external service providersSkills, experiences, and interests you need to succeed in this role.
native level of German and an advanced level of EnglishHaving good knowledge/interest in Telemarketing/SalesHaving good knowledge/interest in ITPreferably having previous experience in Outbound Sales and Business Development (not a must)Good self-organization and time-management skillsBeing a team player with high social competenceBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Barcelona for an international career and life experienceHaving a valid Spanish work permit (required)What’s in it for you?Full time 39 hours/week permanent contract.
Monday to Friday from to or to Initial training (first 4 weeks).
Monday to Friday from to Salary euros gross/year + up to euros gross/year in bonusCentral location in BarcelonaBring-a-friend (referral) bonus opportunitiesCareer development programs, specialized courses, and language classesYour Future Company.
2 French entrepreneurs created a startup in , and today they are leading a global brand.
Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are now working with.
They became one of the biggest international customer experience solution providers with more than multilingual employees in over 50 countries around the world, and they are looking for new members to join them in their journey in their Valencia hub.
Is this project not the best fit for you? Still, send me your CV to be considered for other projects or future opportunities.
Detalles de la oferta
- Sin especificar
- 07/01/2025
- 07/04/2025
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