IT SERVICE TECHNICIAN, HIBRIDO
Descripción de la oferta de empleo
Perfil buscado (Hombre/Mujer)
Incident Request Management Providing prompt and effective 360 support to end-users troubleshooting hardware and software issues on a national and international corporate level.
User Communication Guidance Provide clear communication and guidance to users explainingtechnical concepts in an understandable way to enhance their technological proficiency.
Being the Single-Point-of-Contact for any End-User demand incl. assisting users with systemnavigation and usage instructions.
Technical Support Provide prompt and effective technical support to end-users addressinghardware and software-related issues and conduct thorough error analysis.
Ticket Management Prioritize classify and document incidents in a ticketing system control monitor and process support tickets including proper escalation when necessary.
Procurement Installation and Configuration Execute theinstallation movement addition and change (IMAC/D) of hardware and software products.
User Assistance Assist users in setting up and utilizing IT resources including desktops laptops and mobile devices.
Documentation Maintain accurate records of all IT assets configurations contracts andissues. Create and update documentation for IT procedures and guidelines.
Collaboration SupporttheITOperationsteaminsettingupandmaintainingnetworkcomponents systems andpartiallycontributetosystem-relatedprojectstoimproveoverallITfunctionalityandusersatisfaction.
Experience in IT Service
Vizcaya
5+ years experience in similar IT functions
Proven experience as an IT ServiceTechnician or in a similar role
Proficient in troubleshooting hardware andsoftware issues
Knowledge of operating systems including Windows and iOS
Excellent communication and interpersonalskills to effectively interact with end-users andteam members de-escalation expertise
A customer-centric approach with acommitment to delivering high-quality
Fluent English language skills are mandatory
Important multinational in the industrial sector located in Bizkaia. The company is strong in the technological area and is making a commitment to digital transformation.
Permanent contract
Opportunity to build a career in a multinational company consolidated in its sector.
Excellent human team
Flexible work schedule
Hybrid model
soporte, microinformatica
soporte, microinformatica
Detalles de la oferta
- Michael Page
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 11/12/2024
- 11/03/2025
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