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IT SUPPORT ANALYST

Descripción de la oferta de empleo

Job overviewTo strengthen our Engineering team, we are seeking an IT Support Analyst with 3-5 years of experience in a Level 2 IT Help Centre.You'll be joining an international and motivated team within a highly dynamic company that offers a unique and enjoyable work environment.Main tasks & responsibilitiesAs a member of the IT Support team, you play an active role in ensuring the quality of our solutions and supporting users in their effective utilization.Your missions are the following:User assistanceBe the first point of contact for PG internal usersEnsure that all issues are accurately documented in the tracking system and that all processes are strictly adhered toAssist users by addressing their questions and concerns, sharing knowledge, exploring alternative solutions, investigating potential bugs, and supporting them with new feature requests.Conduct initial diagnosis and troubleshooting of issues based on priority, and collaborate with Team Leads to effectively assign tickets to developersProvide prompt and accurate feedback to usersTest and discuss alternative pathways whenever possibleTrack issues through to resolution within the agreed timeframesDocument the wiki on both functional and technical issuesProvide training support when necessaryOther missionsSupport the team in quality assurance by conducting checkpoints, performing regression testing, and identifying areas for improvementAssist testers with testing tasks according to requirements and prioritiesHelp users with configuration and setupIn the event of a High-Level Incident, follow the appropriate processes, including communicating with key stakeholders and assisting the investigation team within your capabilitiesOccasionally work on gathering requirements for new features and improvementsContinuously monitor system health, server performance, and application stability to proactively detect and address potential issues before they affect usersRequirementsExcellent problem-solving and communication skillsStrong Analytical mindProficiency in analysing logs, usage data, and performance metrics to detect patterns or recurring issues.Ability to provide step-by-step functional and technical help, both written and verbalFunctional Know-how in Ticketing or E-commerce appreciatedBasic understanding of the Web technologies such as HTML, CSSKnowledge of database and SQL language is appreciatedKnowledge of APIs, including ability to test and debug using tools like Postman is recommended.Knowledge of web browsers and mobile devicesFluency in English and another language is a plusSelf-directed, eager to learn with a desire to work in a fast-paced start-up environment
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Detalles de la oferta

Empresa
  • Platinium Group SAM
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 14/12/2024
Fecha de expiración
  • 14/03/2025
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