IT SUPPORT | DATA CATALOG

Capitole is one of the best IT consulting companies and the place you want to be. Why?🤝 People in the center. We believe in a different model, more human, with the employee in the center of our company👨‍💻 Interesting projects. Cutting-edge technologies. Agile methologies😁 Happiness and low turnover rate🎓 €1200 per year training budget⌚ Flexible working hours🌏 More than 950 skilled professionals, from more than 27 nationalities🎯 Tailored career path📆 Monthly follow-ups. 360º continuous evaluation🩺 Private health insurance💰 Flexible retribution program🏋️‍♂️ Wellhub: access to fitness, wellness, and mental health support📄 Processing of the work permit for you to come to Spain with your family📢 Technological communities🥳 Lots of amazing eventsWe are looking for a IT Support | Data Catalog Consultant to join an exciting project with a leading multinational client in the automotive sector. Data Consultants are responsible for communication with the departments and the users, serving as first-level contact as part of the platform organization. You will have support from the entire team in the different workshops and activities to be carried out with each of the clients until together we achieve the complete onboarding of the data in the catalog.Responsibilities✅ Request management and first-level support (1LS):Respond to internal users' (IT or business) questions regarding the use of the data catalog (CDC).Escalate advanced technical inquiries to the Operations team when necessary.Manage requests through ticketing/incident management tools.✅ User onboarding support:Guide business units through the catalog registration process.Organize workshops and training sessions to explain CDC usage.Resolve roadblocks and ensure compliance with processes and documentation.✅ Documentation and training:Maintain and update user guides in English.Create training materials and organize FAQ sessions.✅ Process optimization and reporting:Analyze and suggest improvements in workflow efficiency.Report KPIs on onboarding status and catalog usage (Excel, Power BI).Collaborate with various departments to enhance request management.✅ Coordination with internal and external stakeholders:Communicate with national and international teams to align processes.Collaborate with the Service Desk, Data Management, and business units.RequirementsExperience in user support and process analysis. Experience in data teams is a plus.Strong communication and organizational skills to interact with internal users.Analytical skills to identify process improvements and suggest optimizations.Proficiency in ticketing and incident management tools (e.g., Jira, ServiceNow).Experience in documentation and training (creating guides, FAQs, and workshops).Basic knowledge of data concepts is a plus, including data movement, metadata, databases (Cloud & On-Premise), and analytics tools (Power BI).Familiarity with Agile methodologies and project management frameworks (Lean Six Sigma) is a plus.Advanced English, as documentation and communication may be in this languageHigh intercultural skills, resilience, and ability to work in a team-oriented, customer-focused environment.Modality: full-remote.Schedule: Flexible, Friday intensive.English: C1.Want to know more? Click here 🖱️ and find out!See what people say about us 🕵️‍♀️ Glassdoor ReviewsFeel free to send us your profile, we are excited to meet you! 💙The employee will adhere to information security policies:-Will have access to confidential information related to Capitole and the project they are working on.-Must comply with the security policies and internal policies of the company and the client.-Must sign an NDA.