IT SUPPORT ENGINEER

Tradition is the interdealer broking arm of Compagnie Financière Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.Tradition’s goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.Tradition is currently seeking to appoint an IT Support Engineer to be based within the Madrid office.Main responsibilities within the IT Support Engineer position include:Answer and co-ordinate incoming calls, emails, internal and external to the helpdesk and IT department in a polite and professional manner, ensuring they are dealt with or forwarded on accordingly.Raise and manage tickets in the Helpdesk system.Provide support to resolve laptop/desktop hardware and software problems.Provide support for voice system related problems (Currently Open trade dealer board and Cisco Call Manager).Provide initial support for application / software issues (Citrix, Reuters, Bloomberg etc).Liaise with and escalate to 2nd/3rd line support teams in IT when required.Assist with local resolution of any network problems (in conjunction with Network team).Setup of new users in Active Directory / Azure.Manage leavers and staff changes as per company policies.Install, setup and relocate PCs, monitors, dealer boards as required.Manage the comms room equipment and racks ensuring that cabling is always neat and all changes documented correctly.Support and manage IT equipment in meeting rooms (Zoom etc).Handle local IT orders, inventory, invoices and maintaining an up-to-date list of all systems and users.Work with Facilities team to assist in office & desk relocation / office refurbishments and any office related assistance that is required.Any other duties that may reasonably be requested including travel to other European sites.Key skills, experience and competencies required to be successful in this role:Good knowledge of Microsoft products e.g. Windows 10 & 11, Microsoft Office, Microsoft Exchange, Microsoft Configuration Manager.Good knowledge of Reuters & Bloomberg.Good knowledge of basic networking and any related matters.Good knowledge of PC hardware support.Knowledge of user management in Active Directory and Azure.Knowledge of Dealer board systems would be advantageous.Experience of structured cabling and patching.Understanding of change control.Tradition do not accept agency CV’s. Please do not forward CV’s to our employees or Talent team. Tradition are not accountable for any fees related to unsolicited resumes. The Talent team will reach out to trusted agents when required.Please note, due to the large volume of applications for this position, only suitable candidates will be contacted. If you have not heard from us within 14 days, unfortunately, your application has been unsuccessful.Tradition welcome all suitable applications and are an equal opportunity employer who value diversity. All employment is decided on the basis of qualifications and merit.By applying for this role, you agree that we may retain your details on our system for a period of 6 months and may contact you for any future vacancies that may arise within the Tradition Group.