IT-SUPPORT-ENGINEERS (CHINESE SPEAKER)

Our client, a leading global IT service provider, is recruiting IT-Support-Engineers to join their business in Spain.Position Title:IT-Support-EngineerPosition Type:EmploymentStart Date:ASAPLocation:Spain - Madrid (on site)Contact:Zuni Gonzalez | +49 (0) 89 23 88 98 456Responsibilities: Work cross-functionally to support our international business and users across different locations across Europe;support basic office IT infrastructure, provide IT services and IT assets management;manage regional and group wide projects such as new office build project, company-wide project supportIdentify and highlight best practices in his responsible ITIL processes management through continuous assessment, and feeding process and product recommendations to the Manager of IT;Own the service catalog of IT Services and ensure that it is up to date and fit for purpose.Develop new service definitions ensuring that they can be delivered operationally and cost effectively;Act as liaison with the business for all service improvements, changes and escalations.Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;Manage the overall service improvement plan and work with the IT Service Support Manager to ensure that it is being delivered to and that services are being improved;Conduct monthly service reviews with individual business stakeholders to discuss service issue and identify project requirements;Ensuring proper documentation, notification, tracking, and follow up of all incidents.Participate in training for internal teams and manage all related issuesUpdate policies, procedure, and documentation relevant to project or operationEnsure compliance with standards, policies, and processesManage major service providers on vendor performance, SLA, reporting and governanceProvide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing systemTroubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivityDeliver IT orientation to new employees with our client's standards and provide regular user trainings to improve user productivityBuild-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.Manage IT assets in the region and ensure accuracy of IT assets managementManage outsourced engineers to deliver IT services up to our client's standardsAct as project manager to cooperate with internal and external teams to plan, design, develop and implement IT projects in the regionWork with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT supportDesired profile & Job Knowledge: 5+ years of desk side work experience in large enterprise companiesDiploma in computer science or equivalent experience in ITStrong knowledge in User & VIP Support and ITIL methodologyStrong project and team management skillFamiliar with Mac and Window OS systemPleasant with good manner, mature and independentAble to work under pressure, self-motivated, strong problem solving and analytical skillsStrong data analytic, communication & interpersonal skillsStrong customer service sense with a humble attitudeInfluence & negotiation skills.Ability to proactively & effectively manage risk on low to medium risk projects.Willingness to take initiatives, hands on and result drivenQuick learner and ability to embrace changeProficiency in both spoken and written EnglishProficiency in both spoken and written MandarinPMP, Scrum or Agile certificationITIL certified