IT SUPPORT TECHNICIAN

Descripción The Barcelona Institute for Global Health (ISGlobal) is a cutting-edge institute addressing global public health challenges through research, translation into policy and education.
ISGlobal has a broad portfolio in communicable and non-communicable diseases including environmental and climate determinants, and applies a multidisciplinary scientific approach ranging from the molecular to the population level.
Research is organized in five programs.
Climate, Air Pollution, Nature and Urban Health; Environment and Health over the Lifecourse; Global Viral and Bacterial Infections; Malaria and Neglected Parasitic Diseases and Maternal Child and Reproductive Health.
ISGlobal is accredited with the Severo Ochoa distinction, a seal of excellence of the Spanish Science Ministry.
Lugar Barcelona, Campus Clinic WHAT WE ARE LOOKING FOR ISGlobal is looking for candidates with good problem-solving ability for the position of IT Support Technician to join the IT Resources and Services team (SRI).
IT support technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels, responding to user needs in a timely manner and diagnose, repair and maintain hardware and software components to ensure the optimal running of all computer systems.
OBJECTIVES AND RESPONSABILITIES Installing and configuring new hardware and software components to ensure proper and secure usability (different OS, Office, AntiVirus, Google Apps, etc…)  Troubleshooting, performing tests and evaluations on new software and hardware.
Assist to senior IT staff on network operating problems and support on network systems infrastructure administration and maintenance tasks.
Management and supervision of periodic backup and recovery operations.
Email Security (AV/AS) management.
Generate and manage technical documentation, including user manuals.
TeamWork, establishing good relationships with all departments and colleagues.
REQUIREMENTS Experience or Knowledge in computer network systems administration (minimum 1-2 years) Experience or Knowledge with network services management (Samba, Active Directory, DNS, DHCP, Email, Printing,...) Operating Systems.
Linux (CentOS, Ubuntu, RedHat..),  MS Windows (W11, WServer), Mac (OS X) Experience with Databases administration (SQLServer, MySQL, MariaDB, PostgreSQL) Good written and verbal english communication skills.
Good problem-solving skills.
IT WILL BE VALUED A+, Linux+ or Cisco Certified Network Associate accreditation.
Experience with Virtualization environments (Proxmox VE, VMware, KVM...) Configuration and maintenance of communications infrastructure and security equipment.
Switch, Firewall, Router-Wi-Fi, Monitoring Infrastructure and Network Services (Nagios, Zabbix, others...) Google Applications management (admin profile) Knowledge or experience of technical support with SAP-BO (customer incidents, Add-Ons updates, etc.) Experience with Hyper Backup and Active Backup systems, or others (Bacula,  RSync,...) Good treatment and relationship with people, professional communicative, self-taught and willing to work as a team.
CONDITIONS Duration.
6 months (with possibility to extend it) Starting date.
As soon as posible Contract.
full time Salary.
€ gross annual   HOW TO APPLY Applicants must fill in the request form and include the following code reference position.
Technician_IT_Oct24, attach the CV and a Cover Letter.
Each attached document must be named with the candidate name and surname.
The closing date for the receipt of applications will be open until 25th of October .
Applications will be accepted until CET of the closing date.
Only shortlisted candidates will be contacted.
In ISGlobal we are committed to maintaining and developing a work environment in which the values and principles of our organization are respected and equal opportunities between women and men be promoted in each of the areas in which we operate, not tolerating discrimination based on criteria such as age, gender, marital status, race, ethnicity, functional diversity, political leanings, religion, sexual orientation, gender identity or gender expression.
SELECTION PROCESS The selection process is designed in two phases.
1- Interview phase of a technical nature, with the team that requires the incorporation.
To assess the person's skills and CV.
2 - Meeting with HR with the finalist(s) to finish assessing the profile and discuss contractual and institutional issues.
If needed any technical test could be pass.
A Psychological Competency Evaluation Test will be required for the structural or transversal positions.
In accordance with the OTM-R principles, a gender-balanced recruitment panel is formed for every vacancy at the beginning of the process.
After reviewing the content of the applications, the panel will start the interviews, with at least one technical and one administrative interview.
A profile questionnaire as well as a technical exercise may be required during the process.
In ISGlobal we are committed to maintaining and developing a work environment in which the values and principles of our organization are respected and equal opportunities between women and men be promoted in each of the areas in which we operate, not tolerating discrimination based on criteria such as age, gender, marital status, race, ethnicity, functional diversity, political leanings, religion, sexual orientation, gender identity or gender expression.
ISGlobal supports the initiative #ScienceforUkraine.
Therefore,  to sustain Ukraine’s presence in the European Research Area and international scholarly community, candidates from Ukraine on all levels of scholarly career are welcome.
students, PhD candidates, early career researchers and senior scholars.
We confirm our commitment towards the value of the diversity of our staff and student population and seek to promote peace, equity, diversity and inclusion as essential elements in contribution to improving health worldwide.