IT UX CONSULTANT | PHARMA - HYBRID

We are looking for a  IT UX Consultant, who will offer services to one of our clients, a multinational pharmaceutical company.
TASKS & RESPONSIBILITIES.
• User experience research - using a wide range of UX research methodologies, conduct regular qualitative and quantitative research to identify gaps in global IT processes and systems that may cause frustration to end users.
Analyse IT systems and processes to gather supporting evidence.
• Continuous improvement initiatives – using the results from UX research (including the analysis of Feedback and system analysis), identify tendencies and suggest actionable strategic and tactical improvements.
Draft concepts and work with the responsible teams to realize such improvements, in order to optimize the application experience and the perception of IT globally.
• Analyse impacts of upcoming change projects, define audience segments and end-to end communication strategy.
Copywrite and communicate complex subjects related to IT in a simple and intelligible language, consumable for end users and colleagues globally.
• Information management - drive the optimization of internal processes and the visual uniformization of IT websites, with the aim of simplifying and disseminating information governance to the rest of the organization.
• Communications & Marketing - content writing and delivery of communications and web content.
SKILLS & EXPERIENCE  .
Educational Background  At least Bachelor´s degree in UX Design, Human Computer Interaction, Human Factors, Psychology, Social Sciences, Advertising & Marketing, Electronic and digital media communication, public relations or equivalent UX Certification (UX research and discovery methodologies, usability, customer journey mapping, process design, service blueprinting, user cantered design, lean and agile in UX, measuring return of investment).
Professional experience.
Experienced in IT system analysis and applying UX methodologies.
Possesses inquisitive attitude and strong ethics in customer service and user support.
Willing to speak up and advocate for end users, and ready to challenge the status quo when sees an opportunity for improvement.
Maintains perseverance in achieving improvements in IT.
Ability to create strong relations with work colleagues, both within the intermediate team, and in the wider IT organization and the Business to reach the aforementioned improvements.
Written and Spoken communication skills in English.
Other EU languages woud be a benefit (Spanish, French, German) Experienced in change management, communication strategy and ServiceNow (Adobe Campaign Standard, Web analytic tools like Clarity and Jira is a plus) Experienced in working in agile multicultural teams in an international company, and able to succeed in an ambiguous environment with frequently changing priorities Creative thinker who loves and solves challenges and is passionate about working with users and business stakeholder.
SCHEDULE .
h-h from Monday to Friday (flexible) 4 days by remote | 1 day on-site CONDITIONS .
Salary package based on your profile.
Permanent Contract.
Ticket restaurant included in-office hours Flexible Retribution Program (medical insurance, public transport ticket and childcare check) Discounts on gym network(Andjoy) Learning & Development.
Our goal is that you are well in every way!