ITALIAN HR ADMIN

HR Admin AssociateLocations: GRX(Spain)/KTW(Poland), both locations with possibility to work remotecontract: PermanentOur storyAt Strada, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with PurposeIt’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrityTHE ROLETo contribute and be part of the team responsible for the support and execution of data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities will be focused on HR Administration processes and Customer Care services and you will be flexible supporting either as or when required.RESPONSIBILITIESUse HR Administration expertise to advise upon client queries/issues and ensure a good understanding of Client specific processes and tasksIndependently perform Data Management or Customer Service activities as per the agreed calendar and KPIsEnsure Data Management is performed accurately and on timeEnsure Tickets and Calls are responded within SLA timescales and to a high standardFollow Detailed Working Instructions (DWIs) and highlight any gaps/inconsistencies in the documentation. Also support the updating of DWIsProficient in using systems and toolsSOC Controls completed on time and with the necessary evidencesConduct Knowledge Transfer sessions related to Client/Country specific processes and ensure the audience has understood and can put into practice All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateHighlight to Service Manager any deviations from the standard scope of serviceAbility to recognize and deal appropriately with sensitive and confidential informationSuccessful completion of all learning objectivesTime Recording to be completed accurately and on timeAlight Security Standards are adhered and followedContribute to team meetings and raise any issues immediately to your Service ManagerEnsure you are up to date with all Alight HR announcements and communicationsBuild good relationships with all lines of businesses where appropriateUpdate internal stakeholders, when needed, in a timely and accurate wayParticipates in projects and activities as needed and assignedREQUIREMENTSGood knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skillsAbility to collaborate and work in a team environment, as well as independently while adhering to processes and procedures1 year experience in Customer Care and/or HR AdministrationVery good knowledge and understanding of Alight and Client specific HR Admin/ Customer Care processesEssentialHigh School/University diploma or equivalentHRIS knowledgeHigh level of Italian and English spoken and written allowing every day work communication in this languageAdditional language(s) as required for a specific position(Flexible WorkingSo that you can be your best at work and home, we’ll consider flexible working arrangements according to business requirements.)By applying for a position , you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and InclusionStrada believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Diversity Policy StatementStrada does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.