JUNIOR MANAGER, IE SUMMER SCHOOL IN MADRID | CAREERS AT MADRID
Descripción de la oferta de empleo
We are now keen to assemble a strong core team who share our aspirations for exponential growth, both for the School, but also on a personal level.
Kindly note, our team's peak season is the delivery period between May through the end of July.
The Junior Manager reports to and supports the Senior Associate Director in the seamless execution of our largest existing pilar, Pre-University Summer Program.
This role involves assisting with planning, logistics, communication, and on-ground execution while ensuring high-quality delivery and exceptional participant experiences.
The Junior Manager collaborates closely with the program team to manage day-to-day operations, coordinate logistics, and address participant and staff needs.
This role is ideal for someone with strong organizational skills, attention to detail, and a proactive approach to problem-solving.
Why IE University? With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching.
We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.
Our Purpose At IE University, we foster positive change through education, research, and innovation.
As a transformative educational institution, we empower students to make their mark on the world.
We provide them with the skills, knowledge and environment needed to make a difference, and they join a supportive and international community that lasts a lifetime.
Our spirit of innovation and entrepreneurship has allowed us to drive change and constantly stay at the cutting edge of higher education.
And through diversity, we have harnessed the power of people while also understanding and embracing the importance of humanities.
Our People At IE we are.
People-driven Change Builders Autonomy Enthusiasts Communication Enthusiasts Knowledge Champions We are looking for a person to join a full-time position in Madrid.
Responsibilities Your role as a Junior Manager will involve.
Pre-Delivery Planning Program Development Support Assist in refining program content, schedules, and materials in collaboration with the Senior Associate Director.
Coordinate with curriculum designers and faculty to ensure materials are finalized and delivered on time.
Staff Recruitment & Training Assistance Support recruitment efforts for instructors, edition managers, and support global recruitment initiatives (open houses, webinars, regional calls).
Organize training sessions and provide logistical support during staff onboarding.
Budgeting & Procurement Assist in tracking program budgets and uploading expenses.
Procure materials, supplies, and equipment under the guidance of the Senior Associate Director.
Extracurricular Activities Preparation Coordinate site visits and assist in venue preparation for program activities.
Ensure compliance with health, safety, and accessibility standards.
Compliance & Documentation Manage participant and staff documentation, including consent forms and compliance certifications.
Logistics Management Scheduling & Itinerary Coordination Work with the Senior Associate Director to develop detailed daily schedules and contingency plans.
Manage agenda/extracurricular activities/professors/dietary excels Ensure all stakeholders (staff and summer coaches) have up-to-date itineraries and activity plans.
Participant Onboarding Manage participant registration processes, ensuring all documentation is complete.
Respond to enrolled participants and parent inquiries/emails regarding special requests or accommodations.
Supplies & Inventory Management Oversee inventory management, including the organization and distribution of supplies and materials.
Ensure Welcome Packs and resources are ready and available before the start of each program edition.
Staff Support Assist in scheduling staff assignments/activities and tracking roles during program delivery.
Communication & Stakeholder Support Internal Communication Act as a liaison between the Senior Associate Director and program staff to ensure clear communication.
Provide updates to staff and escalate issues when necessary.
Parent & Participant Interaction Maintain ongoing communication with participants and parents to address questions and concerns.
Assist with setting up SLACK groups for enrolled participants and summer coaches to communicate pre-arrival and during delivery period.
Set-up communication channels for staff and summer coaches to communicate during delivery period.
Assist in organizing pre-program webinars, Q&A sessions and presentations (Welcome & Graduation ceremonies).
Vendor & Partner Coordination Build and maintain relationships with vendors and venue staff to ensure smooth operations.
Program Delivery & Execution (May-End of July) On-Site Support Assist the Senior Associate Director in overseeing daily operations during program delivery.
Monitor program activities to ensure they run on time and to standard.
Issue Resolution Address participant or staff concerns promptly and escalate issues to the Senior Associate Director as needed.
Support crisis management efforts, ensuring participant safety and program continuity.
Program Engagement Interact with participants to foster engagement and gather real-time feedback.
Coordinate with staff to adapt schedules or activities as needed.
Daily Reporting Provide updates to the Senior Associate Director on program status, successes, and challenges.
Post-Program Wrap-Up Feedback Collection Assist in collecting feedback from participants, parents, and staff through surveys or debriefs.
Compile feedback for analysis by the Senior Associate Director.
Documentation & Reporting Support the creation of post-program reports, including participant feedback and operational insights.
Inventory & Financial Reconciliation Organize and reconcile program inventories.
Assist in processing final payments and budget reviews.
Recognition & Retention Efforts Help organize staff recognition events and awards.
Participate in alumni engagement activities to encourage future enrollment.
Qualifications To thrive in this role you should have.
Education.
Bachelor's degree in Education, Event Management, Hospitality, or a related field.
Experience.
2+ years of experience in program coordination, summer programs, events, or education-related roles.
Prior experience in a fast-paced, customer-facing environment is preferred.
Strong project management skills Proven team player that enjoys working with others in a collaborative environment and demonstrates a pro-active & positive attitude along with high energy.
Excellent communication and interpersonal skills, including the ability to actively listen and demonstrate empathy.
Customer orientation in order to act as liaison to students, professors, internal and external stakeholders on questions and comments related to the academic program.
Problem solving skills to quickly address concerns, queries and feedback in a constructive and action-oriented manner.
Attention to detail Strong multi-tasking capabilities as well as a high level of accountability.
Comfortable working in an outdoor environment during program hours Ability to work flexible hours, including evenings and weekends during delivery as needed Fluency in both English and Spanish is a must.
Candidates must possess a valid EU work permit.
Skills.
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills.
Proactive problem-solving and adaptability in dynamic settings.
Basic budgeting and resource management proficiency.
Key Competencies.
Collaboration & Team Support Detail-Oriented Execution Strong Interpersonal Communication Time Management & Prioritization Proactive Problem-Solving Student/Parent-Centric Mindset It's time to bring your best and make your mark.
u202fNow the choice is yours! If you want to be part of this educational revolution,\u202fwe invite you to apply and be part of our amazing team at IE University.
Detalles de la oferta
- IE University
- 16/01/2025
- 16/04/2025
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