KNOWLEDGE/TRAINING SPECIALIST (THEY/SHE/HE) (P)

If you’re here, it’s because you’re looking for an exciting ride.  A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.  We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.    Not your usual app.
We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than local restaurants, grocers and supermarkets, and high street retail stores.
We operate in more than cities across 25 countries.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology.
For us, every day is filled with purpose.
What makes our ride unique?  Our culture and strong values.  We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do!  We have a non-vanilla personality and feedback mindset.
We don’t shy away from difficult conversations - we see them as a gift!  We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!).  We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.  Our career development philosophy.  We are building a talent house of high performing teams and leaders.
We invest in people who raise the bar and help others reach their full potential.  We take ownership of our career development.
We don’t believe in linear and predictable career paths - we create the job of our dreams!  We embrace opportunities to move the needle and make an impact beyond our scope.  Our commitment to being a force for good.  Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.  We invest in doing good by dedicating time and resources into social and environmental initiatives.  We have the ambition of being DIB role models across the tech industry.
We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.
We have a vision.
To give everyone easy access to anything in their cities.
And this is where your ride starts.
  YOUR MISSION Are you passionate about Training and interactive learning methodologies? Are you familiar with process documentation and knowledge management? Do you want to step up and develop your career in one of the fastest-growing Startups in Barcelona, improving the learning experience of our Customer Service representatives? We are looking for a Knowledge/Training Specialist at our central offices in Barcelona, Spain.
You will be directly responsible for overseeing training activities and enhancing our Knowledge Base documentation.
This role involves managing, designing, and conducting training programs globally, as well as optimizing knowledge content creation across all supported languages.
  THE JOURNEY Be a part of a team where you will.
Training  Work together with other teams to ensure the deployment of the different training programs (weekly meetings with squads, regional coordinators, projects team and management).
Conduct workshops, individual training sessions, provide TTT sessions, onboarding sessions, and remote training sessions with the Hubs.
Manage and update our Learning Management System (LMS), creating and improving courses, also with the support of the e-learning specialists.
Ensure the local implementation of the different training modules and activities by coordinating with our freelance translators and send training materials into translations and follow-up status.
Create training outlines/guides and determine instructional methods, using knowledge of specific training needs and effectiveness of different methods such as blended training, self-learning Knowledge Develop, oversee, and maintain process documentation that enables Glovo Customer Service Representatives to effectively address and solve customer issues.
Ensure the knowledge base is consistently accurate and comprehensive by reviewing, consolidating, and updating content as needed, including preparation and formatting tasks.
Manage the localization process for knowledge content, ensuring materials are updated and accessible for all markets following translation, and gather feedback for improved troubleshooting.
Oversee the coordination and management of Live Ops content requests, including those related to CRM and various content types, ensuring timely and efficient delivery.
Strategically prioritize tasks and projects to balance immediate needs with long-term content development goals.
Support the Content team in organizing, managing, and updating the internal database of LiveOps templates to ensure all content remains up-to-date and consistent with Live Operations customer communications strategy.    WHAT YOU WILL BRING TO THE RIDE.
2-3 years of  Knowledge Management/Training experience in a similar/same position.
Spanish high level as you will be working with our Spanish-speaking team on a daily basis.
English C1 or high level as training sessions and Train The Trainer may be conducted in English and also communications with the hubs and other Glovo stakeholders.
Excellent communication (both verbal and written) and facilitating skills to deliver Training sessions and ensure proficient communication with different stakeholders.
Proficient in Google tools and M.
Office (esp.
Slide and PowerPoint); e-learning software is an asset.
Proficient in learning management systems (LMS) and familiar with traditional and modern interactive learning methodologies and learning activities.
Capability to understand processes, connect process flows/details, spot inconsistencies between existing and new knowledge.
Experience managing and maintaining knowledge content in a knowledge management system (KMS) - e.
.
Confluence and other knowledge base software.  Knowledge of localization providers, services and tools (TMS/CAT/CMS).
Availability to travel 50% of the working time or during extended period of time to deliver Training sessions and conduct Training audits in our Hubs.
Strong understanding of business goals, KPIs, and metrics for customer service.
  Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas.
Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves.
An enticing equity plan that lets you own a piece of the action.
Top-notch private health insurance to keep you at your peak.
Monthly Glovo credit to satisfy your cravings! Cobee discounts on transportation, food, and even kindergarten expenses.
Discounted gym memberships to keep you energized.
️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery.
Online therapy and wellbeing benefits to ensure your mental well-being.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture.
We know that the best ideas come from a mashup of brilliant diverse minds.
This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.  Feel free to note your pronouns in your application (e.
., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?  Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!