LEAD CONVERSION AGENT WITH HIGH LEVEL OF SPANISH AND ENGLISH
Descripción de la oferta de empleo
We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles.
Our accessible workplace fosters inclusion & empowers you to bring your whole self to work.
Join us & contribute to a vibrant & innovative culture! Our Client Our Internal Customer Service team is dedicated to fostering strong relationships with our clients.
We prioritize account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction.
By providing timely support, troubleshooting technical problems, and offering expert guidance, we aim to exceed client expectations and maintain a high level of service quality.
We Care.
Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious.
Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together.
Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What will you be doing? Quality Assurance.
Ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, WhatsApp, emails).
Multitasking.
Efficiently handle multiple tasks and systems in a fast-paced environment.
Booking Conversions.
Make outbound calls to potential patients, offering Free Visits in designated countries.
Decision Making.
Make real-time decisions in a dynamic and ambiguous environment.
Escalation Management.
Handle customer issues and escalations.
Lead Generation.
Prospect for and respond to incoming leads to meet or exceed sales quotas.
Process Improvement.
Identify trends, weaknesses, and solutions to enhance the customer journey and train team members.
Team Collaboration.
Foster a positive and energetic team atmosphere.
Detalles de la oferta
- CPM International
- En toda España
- Sin especificar - Sin especificar
- 08/10/2024
- 06/01/2025
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