Ver oferta completa

LEAD USER RESEARCHER | MADRID, ES

Madrid - Madrid

Descripción de la oferta de empleo

Lead User Researcher We're on a mission to make money work for everyone.
We're waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK.
As well as personal and business bank accounts, we offer joint accounts, accounts for year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond.
Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo Hear from our UK team about what it's like working at Monzo • Barcelona (ESP) | Base salary for this role is depending on experience + stock options | Hybrid model.
3 days a week in the office About our User Research Team.
We are currently a team of around 20 individual contributors, and 3 people managers who are embedded into collectives i.
Personal Banking, Business Banking etc, working cross functionally with a range of teams including Product Design, Product Management, Marketing, and Engineering.
Our organisation is led by Katherine Vaughan, our Director of Research.
What you'll do as our first researcher in Spain • Work with our global Research Operations lead to set up systems and processes for Monzo to deliver research from Spain for the first time • Build and nurture a customer-obsessed team culture in Spain, helping everyone to deeply understand our users and build products that meet their needs • Help hire other brilliant people (in research, and probably design and beyond) • Collaborate with other global researchers in the UK to identify and deliver the most high impact work • Partner with our global Research Operations Lead to find the best ways to store and share the knowledge you gather • Create and work with international peers to work from a backlog of global opportunities.
Prioritise ruthlessly based on user needs and opportunities size Your day-to-day • Work closely with Product Managers, Product Designers, Engineers and other User Researchers to generate hypotheses and plans for high-impact research that helps us better understand our existing and potential customers and how to create a better product that solves their problems and meets their needs.
• Lead the research for your squads, suggesting the best approach and methods to use so we're capturing the right insights that help us grow and develop our product in our mission to Make Money Work For Everyone.
• Plan and run qualitative studies, including field observations and interviews, diary studies remote and in-person concept testing and usability studies for existing and future products.
• Identify actionable insights through quantitative methods such as large scale surveys, and use basic statistical concepts to ensure findings are robust • Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate • Collaborate closely with our analytics team to make sure our qualitative insights are also enhanced by robust quantitative analysis whenever possible, and run some basic quantitative analysis yourself • Mentor and train Product Managers and Product Designers to run their own lightweight "disposable" research, freeing you up to do the high-impact work.
• Communicate research findings to inform business decisions through the best possible means ranging from presentations, workshops, reports or whatever mechanism gets the insights into our decision-making.
You should apply if / nice to have.
• You have experience setting up research processes for the first time, and evolving your approach as circumstances change • You've worked on a global product before and you're excited about building something new with the help of a world-class global team • You've got lots of hands-on experience with exploratory and evaluative qualitative research methods, appreciating their limitations and when to apply them appropriately.
• You've worked in a multidisciplinary team environment before, where you've led the research and made a demonstrable impact on the direction of the product or service.
• You can run user testing with your eyes closed, regardless of the setting.
You should be comfortable in a lab as well as stopping people in the street for quick feedback or setting up • You're happy user testing on mobile.
We're a mobile-only bank.
• You appreciate robust research study design, but can also consider practical constraints and business goals - you understand what 'just enough research' means.
• You're a strong communicator and facilitator.
You're able to tell a story so your audience will want to listen to and zoom into detail when needed to help solutions come to life.
• You value collaboration and are at your best when you're part of a team.
• You're familiar with quantitative research and understand how user research help shape metrics and drive teams towards success.
The Interview Process.
Our interview process involves 3 main stages.
• Recruiter call (30 minutes).
A video chat with a recruiter who is part of our hiring team.
This focuses on general suitability and fit for Monzo.
• Research methods (60 minutes).
You will be sent a pre-interview task by the hiring team, which you will discuss in the interview, followed by situation questions.
• Final loop (Total 1hr30-2hours).
Split into 2 interviews - Teamwork & Impact and Leadership and Values Our average process takes around 2-3 weeks but we will always work around your availability.
You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on What's in it for you.
Base salary range for this role is depending on experience + equity + stock options & benefits Barcelona, ESP We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Learning budget of £ a year for books, training courses and conferences LI-JS1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo.
At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us.
This is integral to our mission of making money work for everyone.
You can read more in our blog, Diversity and Inclusion Report and Gender Pay Gap Report.
We're an equal opportunity employer.
All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply.
We don't need full or birth names at application stage
Ver oferta completa

Detalles de la oferta

Empresa
  • Monzo
Localidad
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 23/03/2025
Fecha de expiración
  • 21/06/2025
English Teachers Needed in Exciting Madrid, Spain!
Canterbury English

Madrid lifestyle program (for tefl holders) with spanish: 1... we hook you up with work as an assistant in a junior high or high school in madrid... why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... 780€ a college of the teachers......

Profesores necesitados en Madrid, España
Canterbury English

Madrid lifestyle program (for tefl holders) with spanish: 1... we hook you up with work as an assistant in a junior high or high school in madrid... why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... 780€ a college of the teachers......

Profesores de ingles necesitados en España, Madrid
Canterbury English

Madrid lifestyle program (for tefl holders) with spanish: 1... we hook you up with work as an assistant in a junior high or high school in madrid... why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... 780€ a college of the teachers......

ESL TEFL jobs, English Teachers Wanted in Madrid, Spain!
Canterbury english

We hook you up with work as an assistant in a junior high or high school in madrid... rich in history, tradition and architectural beauty, as well as being one of the safest capitals of the world, madrid provides the perfect surroundings to live and work... canterbury english teaching academy to live......

Conductor vtc madrid.
euro vans cars

Conocimientos de madrid y alrededores... se necesita conductor en madrid... deseable también idioma portugués para madrid... conocimientos de madrid y alrededores, buena movilidad, 10 puntos de carné mínimo... incorporación inmediata... otros datos del puesto para trabajar en gran turismo y aplicación......

VENDEDOR ORTOPEDIA Madrid
Mundo Dependencia Ortopedias

¿en que consiste el trabajo en ortopedias madrid mundodependencia ?1...  valoramos positivamente el conocimiento del sector, y experiencia en el mismo, pero no es imprescindible... otros datos del puesto¿quiénes somos en ortopedias mundo dependencia?una cadena de ortopedias con más de 20 años de experiencia......

Cocinero/a zona Sur Madrid. Turno de tarde.
Restaurante - zona sur madrid

Residir en zona sur, madrid... gran atención al detalle, calidad de los platos y excelencia... restaurante situado en zona sur - madrid, precisa incorporar cocinero/a turno de tarde experiencia minima 4 años... (imprescindible)- elaboración de platos de carta y menú... recordatorio: contar con experiencia......

Adiestrador/Educador canino para Madrid
NOBLECAN Adiestramiento canino

Estamos en búsqueda activa de un adiestrador/educador canino para trabajar en madrid con experiencia previa de al menos 1 año... podremos proponerte trabajos en toda la zona de madrid, que según tu disponibilidad definiríamos... abstenerse candidatos que no cumplan los requisitos... requisitos del puestoimprescindible......

AZAFATAS EVENTOS CORPORATIVOS MADRID
PRESTIGE RRPP

Azafatas para ifema y para eventos corporativos en madrid... se necesitan azafatas y azafatos en madrid y barcelona... maxima seriedad... requisitos del puestoexperiencia, idiomas... importante empresa de organización de eventos en españa......

ELECTRICISTA - MADRID - 1180411
Temporing ett

Ciudad: madrid descripción/responsabilidades:desde temporing estamos en búsqueda de electricistas para importante empresa del sector ferroviario ubicada en villaverde (madrid)... se ofrece:- contrato directo con empresa... funciones:- revisión y mantenimiendo de las instalaciones electricas... com/?response_id=cbf87304b42d88d3ce3f4c3214d29091requisitos......