MALLORCA

u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0 u00a0u00a0 Join our team as a Port Operations Executive where you are expected to independently oversee agency vessel operations for the port call.
Attending to all the operations and administrative duties, including, but not limited to – arranging pilots, line handlers and stevedores, coordinating ship clearance with government officials, making transportation arrangements for crew onboard, and managing delivery of provisioning for the cruise ship.
u00a0Based in Mallorca, you will ensure an excellent service for our cruise line clients.
u00a0 ABOUT THE JOB Act as a primary liaison between Cruise Line, port authorities and other stakeholders to ensure the smooth and efficient handling and processing of vessel operations for their port of calls.
Ensuring to meet operational demands carrying out accordingly to protocols and policies set forth.
Coordinate vessel arrival/departures and berthing arrangements with port authority, terminal operators, security, government entities and maritime service providers.
Attend, monitor and respond to email requests within a timely manner from various regional email accounts.
Facilitate vessel entry/clearance procedures, including customs, immigration, health formalities to ensure compliance with regulatory requirements.
u00a0 Utilize the different systems for all vessel entry/departure requirements.
Work in close collaboration with suppliers to ensure we deliver safe, healthy, and sustainable service.
Attend administrative duties working night shifts according to labor schedule needs (estimate of 1 week per month).
00a0 Plan and book transportation, accommodations, and other travel arrangements for clients Resolve any problems that arise during emergency calls Solve day-to-day issues and propose improvements to workflow to Manager, to enhance productivity and efficiency in port operations.
Monitor vessel movements, port, and weather conditions to anticipate operational challenges and minimize disruptions and effectively communicate to all parties involved.
Compile and submit appropriate updates throughout the day for vessel operator and Cruise Lineus corporate managers; complete appropriate sail reports as required by each line.
Complete each respective sailing documents required for invoicing/billing within acceptable time frame and ensure all back up documentation has been in saved appropriately.
Actively participate in conference calls with vessels and/or cruise lines when needed.
Forward any vessel/ship packages/mail, medical luggage or lost and found items/ mail as requested by line at the end of the day and notify relevant parties of tracking info and costs.
u00a0Provide lost luggage assistance.
Coordinate/provide appropriate medical assistance & provide follow up/updates for any medical disembarked crew or guest to respective persons/departments for each cruise line.
u00a0 ABOUT YOU Excellent communication skills in English and Spanish language, both written and oral.
00a0 Current residency in Mallorca and active driverus license.
Good academic background.
Maritime studies are desirable.
Preferred previous experience as a Port Agent.
Availability to rotate night shifts.
Problem solving and analytical skills.
Good office administration and organizational skills with a keen eye for attention to detail.
00a0 Knowledge of Microsoft Office programs.
Orientation to results and customer service; decisive problem solving.
Business travel availability, if required by Manager u00a0 ABOUT OUR OFFERu00a0 Competitive salary and benefits as standard Career progression opportunities in more than 50 countries worldwideu00a0 Develop yourself as part of a friendly, richly diverse and virtual international team Exceptional approach to your learning – access to free learning platforms & language lessons u00a0 TUI Musement is a leading Tours & Activities business.
It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide.
There are over uthings to dou in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers.
We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide.
TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
00a0 u00a0 We love to see your uniqueness shine through and inspire the future of travel.
If you would like to read more about what Diversity & Inclusion means to us simply visitu00a0 Our DNA.
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