OPERATIONS & DIGITAL TRANSFORMATION SENIOR MANAGER – DIGITAL MARKETING AGENCY (M/F/D)

🚀 Operations & Digital Transformation Senior  Manager – Digital Marketing Agency (M/F/D)📍 Location: Mallorca, Spain 📅 Full-time | On-site 🗣 Languages: Fluent Spanish, Fluent English (German is a plus)Are you a strategic thinker with a passion for digital transformation, operational excellence, and client success? Do you thrive in a fast-paced environment where you can optimize processes, manage financial performance, and lead teams to success? If so, we’re looking for you!About the RoleAs our Operations & Digital Transformation Senior Manager, you will be a key driver in shaping the efficiency and growth of our digital marketing agency. Working closely with the Managing Partner, you will oversee financial operations, digitalization strategies, and client onboarding processes—ensuring smooth and scalable business operations.Your Key Responsibilities💰 Finance & Operations·      Develop and implement a financial resource strategy to meet SG&A and P&L objectives.·      Oversee the invoicing system, ensuring timely issuance and payment of invoices.·      Manage relationships with financial institutions, insurers, and service providers.·      Maintain a transparent, strategic financial management process aligned with company goals.·      Optimize financial tools and software to streamline processes and enhance efficiency.🌐 Digitalization & Process Optimization·      Define and execute a digital transformation strategy, prioritizing key projects for maximum impact.·      Oversee ongoing digitalization initiatives, ensuring alignment with objectives and KPIs.·      Facilitate knowledge transfer and documentation to ensure sustainable implementation.·      Maintain close collaboration with stakeholders to assess impact and optimize future projects.·      Analyze performance data to drive continuous improvement.👥 Client Management & Onboarding·      Act as the primary guide for new clients, ensuring a smooth and positive onboarding experience.·      Configure client accounts to align with their business goals and maximize efficiency.·      Provide training on Next Level tools, processes, and systems to empower clients.🧑‍💼 HR & Employee Management·      Conduct initial interviews for new candidates and assist in the hiring process.·      Oversee employee onboarding, ensuring a seamless integration into the company.·      Manage team leave requests and vacation planning to ensure business continuity.·      Maintain HR records and assist in implementing company policies related to employee management.Who You Are✔ Experienced Professional – 8+ years in customer operations, account management, or a similar role (preferably in digital agencies or consultancy).  ✔ Financially Savvy – Strong understanding of financial planning, invoicing, and cost management.  ✔ Process Optimization Guru – Proven ability to streamline workflows and implement digital tools.  ✔ Client-Centric Leader – Excellent interpersonal and communication skills, with a customer-first mindset.  ✔ Project Manager Extraordinaire – Strong multitasking and organizational skills to manage multiple priorities effectively.  ✔ Problem-Solver – Analytical thinker with a proactive approach to identifying challenges and executing solutions.  ✔ Tech Enthusiast – Comfortable with CRM tools, project management software, and data analytics.  ✔ Legal Knowledge – Familiarity with Spanish labor legislation and collective agreements.Why Join Us?🚀 A dynamic, fast-growing environment where you can make a real impact. 📈 Opportunities for career growth in a digital-first, innovation-driven agency. 🌍 Work with international clients and cutting-edge technology. 🎯 A culture that values efficiency, collaboration, and professional development.💡 Ready to drive operational excellence and take our agency to the next level? Apply now and become a key player in our journey!