OPERATIONS DIRECTOR - EVALUATION SERVICES DEPARTMENT

Company Description Work smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology.
We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?  Be a part of the global sustainability change in business.
Grow your career.
Work with extraordinary people.
Feel valued for your contribution.
Learn more about our team and culture on  EcoVadis careers page.
Job Description We are seeking an experienced and dynamic Operations Director for our EVS (Evaluation Services) department.
The ideal candidate will be responsible for driving operational excellence, enhancing productivity, and leading change management initiatives within the team.
This role is pivotal in ensuring that our operations align with our strategic goals and deliver outstanding results for our clients.
Additionally, the Operations Director will oversee a Business Intelligence (BI) expert and a Salesforce expert to collect and prioritize all reporting and Salesforce needs for the sub-departments.
Key Responsibilities.
1.
Capacity planning and Operational Excellence.
- Ensure the business continuity of EVS Services.
- Oversee Capacity planning for all activities in the Evaluations Services (Ratings, IQ) and support budget planning to optimize resource capabilities and support the company’s ambitious growth objectives.
- Manage capacity according to actual workload and inflow to ensure timely delivery of services.
- Develop and implement strategies to enhance operational efficiency and effectiveness across the EVS department.
- Utilize data-driven approach to establish metrics that ensure high-quality service delivery, productivity gains and continuous improvement.
- Lead process optimization initiatives to streamline workflows, eliminate inefficiencies and drive productivity improvements.
- Foster a culture of accountability and continuous improvement within the team.
- Monitor EVS risks and mitigation plan.
2.
Change Management.
- Lead change management efforts to support the implementation of new processes, technologies, and strategies across EVS.
- Provide training and support to the team to facilitate smooth transitions and adoption of new practices.
3.
Team Leadership and Development.
- Build and maintain a high-performing team by recruiting, training, and mentoring team members.
- Create a positive and inclusive work environment that encourages collaboration and innovation.
- Set clear goals and expectations, providing regular feedback and performance evaluations.
4.
Stakeholder Management.
- Collaborate with cross-functional teams to ensure alignment of operations with organizational goals.
- Serve as a key point of contact for internal and external stakeholders, addressing concerns and providing updates on operational initiatives.
Qualifications Bachelor’s degree in Business Administration, Operations Management, or a related field; Master’s degree preferred.
10+ years of experience in operations management, with a proven track record of driving operational excellence and productivity improvements.
Strong leadership skills with the ability to manage, motivate, and develop a diverse team.
Excellent change management skills, with experience leading large-scale transformation initiatives.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.
Experience managing BI and Salesforce functions is highly desirable.
Experience in a sustainability or environmental solutions company is a plus.
Additional Information Start date.
1st April, Location.
Barcelona In return for your expertise, we offer.
Support with all the necessary office and IT equipment Flexible working hours Wellness allowance for mental and physical wellbeing Access to professional mental health support Referral bonus policy Learning and development  Sustainability events and community involvement Peer recognition program Employee-led resource groups Hybrid work organization (from the office or from home) Remote work from abroad policy Meals and Transportation Vouchers (Cobee card) Dental Benefits  Life & Accident Insurance + Private Health Insurance Paid employee volunteer day Paid moving day (1/year) Time off.
1 Community Service Day + 1 Personal Day Summer Hours in July and August (36 hours per week) Hybrid Monthly Allowance for electricity and Internet Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application.
A new job with purpose awaits you! Don’t fit all the criteria but still think you’d be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis.
We’re interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes.
We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential.
We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates.
If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect.
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