OPERATIONS SUPPORT (MEDIA JORNADA / TURNO DE TARDE)

🚀 We want to revolutionize education through technology and the best user experience. thePower is an education group with thousands of students across the globe with an incredible growth rate year over year. We are now about 250 employees from many diverse backgrounds making the goal of democratizing education a reality all together. Come join us in this exciting journey!
Tareas
At thePower we are currently working in a new service desk that helps the Customer Experience Department to give our students a quick response in Technical issues. This service will be extended to other departments as Tech, Customer Support, Sales and Product.
In order to achieve this, you will have to work side by side with our current Tech Support team learning and capacity to build useful knowledge are essentials to improve and expand the service, and of course, solve those problems that we face on a daily basis.
What you'll do:

💻 Help with tech issues reported by our students: missing data, incorrect frontend display, mailing glitches, and common connection or browser errors.
🤝 Collaborate with departments like Finance, Marketing, Tech, and most frequently, Customer Experience.
🌍 Be part of a cross-functional team of Developers, UX/UI Designers, QAs, and Value Managers, where your voice is always heard and valued.
📊 Work with tools like Jira, MongoDB, SnowFlake, and Salesforce to report and resolve issues.

Requisitos
What we need from you:

Capacity to learn everyday about new problems, understand the needs of our students and colleagues, be organized and know how to adapt to adverse and changing situations.
Basic knowledge in configuration, like networks, browsers, devices and their own features.
Knowledge in Excel (Spreadsheet).
Capacity to teach in an easy way how to solve a medium-complex problem.
Be a person that has a constant desire to learn and the ability to learn quickly.
Being a team player! 🤝
You feel comfortable expressing yourself in English (our team is multicultural and our meetings are usually held in this language)

Would be a plus (not mandatory):

Experience in CRM tools like Salesforce or Hubspot
Experience in Jira Service Desk.

Beneficios
What we offer

Work schedule: Monday to Friday, 16:00 to 21:00.
28 vacation days per year: 25 days of your choice, plus your birthday, December 24, and December 31.
Flexible compensation plan: meal vouchers, transport vouchers, childcare vouchers, and medical insurance
Access to all our programs as part of the Power family
€1,000 annual learning budget for books, technical courses, tech events, and more
Salary range: Depending on experience
On-call duty: At least once a month, you will be required to be on call during the weekend. This will be compensated with a bonus or equivalent.

🌟 Why join us?
At thePower, you’ll be part of a dynamic, fast-growing team committed to reshaping education. Your contributions will directly impact the experience of thousands of students worldwide. If you’re passionate about learning, solving problems, and collaborating with a multicultural team, we’d love to hear from you.
Apply now and let’s build the future of education together!