PAYMENTS EXPERT

At ING we are looking for Payments Expert Your role and work environment:We are looking for a talented and enthusiastic Payments Expert to join our Paysystem Expert Unit Team of Core Banking & Clients TribeThe responsibility of this team is develop & control of clearing and Treasury processes, focused to the E2E Customer Journey, from ensure the properly work of the process and continue in the customer experience with the purpose to handle day to day operations, process, and delivery for our retail customers in a simple and efficient manner.the role of people in a payment operations team is multifaceted, requiring expertise in compliance, risk management, processing efficiency, customer service, collaboration, and continuous improvement.Your key responsibilities:As a Paysystem Expert you:Have a deep understanding of payment regulations and compliance requirements relevant to operations. Stay updated on changes in regulations and ensure that payment processes adhere to legal and regulatory standards.Are proficient in identifying and mitigating risks associated with payment operations, including fraud, money laundering, and cybersecurity threats. Implement robust controls and procedures to safeguard against potential risks and ensure the integrity of payment transactions.Are responsible for efficiently processing payment transactions, ensuring accuracy, timeliness, and reliability. Have strong attention to detail and proficiency in using payment processing systems and tools to streamline operations.Provide excellent customer service to internal and external stakeholders, addressing inquiries, resolving issues, and ensuring a positive payment experience.You are responsive, proactive, and empathetic in your interactions with customers and colleagues.Collaborate closely with other departments, such as Retail business, compliance, risk management, and technology, to coordinate efforts and address challenges collectively.Use Clear and transparent communication to ensure alignment and efficiency within the team.Are committed to ongoing learning and improvement, seeking opportunities to enhance processes, optimize systems, and streamline workflows. Are actively participate in training programs, knowledge sharing sessions, and professional development activities to stay updated on industry best practices and emerging trends.Monitor the quality of service provided by payment service providers; monitor the provider's compliance with these regulations to mitigate compliance risks and ensure that all transactions meet legal and regulatory standards; monitor service levels, including transaction processing times, uptime, and reliability, to ensure that service standards are met and maintained.Evaluate the cost-effectiveness of the services provided by payment service providers; review pricing structures, fees, and contract terms to ensure that they are getting the best value.Gather feedback from customers regarding their payment experiences; can provide valuable insights into areas for improvement. You actively solicit feedback, analyze customer satisfaction metrics, and incorporate customer preferences into payment processes and service offerings.Create and maintain reports aligned with business and operational needs. Data is your facilitator for decision making. (Measurement, obtaining operational data, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency).Explore, lead, and implement innovative payment solution projects; ensure that customer needs and preferences are considered and incorporated into payment processes and systems.Can lead project or conversation in English in an international environment.What are we looking for?Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply! A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.Besides this we look for someone who is:University Graduate.Fluent in English and Spanish Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.Builds partnerships and works collaboratively with others to meet shared objectives and builds strong customer relationships and delivers customer-centric solutions.Delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.Makes Good and timely decisions that keep the organization moving forward creating a new and better ways for the organization to be successful.Plans and prioritizes work to meet commitments aligned with organizational goals and holds self and others accountable to meet commitments.Strong analytical skills.Experience in processes improvement technics / methods knowledge and resource optimization.Advanced office, mainly with knowledge in Excel and Power Point.Experienced in the Agile way of working.What do we offer?The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you!Be flexible my friend.Our model is all about flexibility and accountability. Keeping both our customers and our colleagues needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. Restaurant card.So that thinking about what to have for lunch doesn’t take up your time or your cravings. Our house will be your home.In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! Health insurance.For you and all your family (spouse/partner and children).Life insurance.We help you protect what matters most to you. Flexible remuneration.In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… Free company shuttle.It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. Banking benefits.Special loans with more beneficial conditions.Special mortgage conditions after 6 months working at the bank.And you can benefit from our pension plan after 1 month with us! More vitality and more belonging360º care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site.Runners club with your own trainer.Clinics with professional, world-class athletes.Gympass service.Employee Networks: Rainbow Lions (LGBTQI+) & Leonas.Get to know UsWe are a team of more than 1600 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go.A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries.We are proud to have a diverse team and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society.And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clints decide to embark on this journey.Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you!