PORTUGUESE SALES AND TECHNICAL SUPPORT AGENT (SPANISH+ENGLISH FLUENTLY)

AnyTech365 is the leading IoT security solutions company in Europe. We offer protection services and technical support for all Internet-connected devices in more than 25 countries🌍. Founded just 7 years ago, we have grown exponentially from 70 to over 400 employees and have been ranked as the fastest-growing company in Spain and number 27 in Europe according to the prestigious Financial Times. Working at AnyTech365 means working at an international, fast-paced tech company with customer-oriented people passionate about technology💻. You can read more about our services here: AnyTech365.com. Attitude, performance, commitment, and teamwork are the foundations and core values that define our company. We are looking for talent and we know that this does not depend on age, experience, or many other factors. We value your personality and attitude!🌟We want to have in our team dynamic people, who like challenges, committed, and willing to grow professionally with the thousands of opportunities we offer in our team.AnyTech365 is recruiting for its offices in Casablanca a Portuguese Sales and Technical Support Agent (Spanish+English fluently)WHAT WILL YOUR RESPONSIBILITIES BE• Welcoming customer calls and presenting the company.• Listen and diagnose their needs and connected devices in order to provide them with the appropriate solution.• Apply the defined processes and master the use of tools.• Present and explain our products to build customer loyalty.• Make sure to reach the qualitative and quantitative objectives set by your manager• Receiving calls, assisting remotely and responding to electronic requests• Understand and use best practices to provide first level support and the best possible• Customer service as soon as possible• Perform remote cleaning as indicated• Resolve problems from the first call, as far as possible, using the knowledge retained during the training and searching through the available documentation.• Record problems in the database• Possess the ability to dynamically understand and retain changing information in relation to the support department and the organizationWHAT YOU GET IN RETURN- Permanent contract: CDI + 8000DH NET+ Bonuses- Career development opportunity: Our projects are dynamic and growing, so you will have the opportunity to achieve your own professional goals and accomplishments- Nice working environment- Challenging and fulfilling work in one of the world's best support and security companiesWHAT DOES IT MEAN TO BE AN #AnyTechie?
Being open to new experiences and opportunities: we are a multicultural company, and we export our vision all over the world, that's why we have more than 25 nationalities in our offices. Respect and interest for other cultures is the basis of our development as an organization
Being proactive: one of our values is attitude, the most important thing is the desire and enthusiasm to learn new things. Have a "can do" attitude
Passionate about technology: being an IT company we want all our employees to feel comfortable working with everything related to technology
Be responsible for your work: Managers and Directors are there to support you and help you achieve your goalsREQUIREMENTS- Previous experience in sales or IT/tech support is an advantage but not necessary as full training and support will be given.- Communication and social skills- Portuguese Native with high level in Spanish and English- Passionate about technologies- Outgoing- Be a team player: flexible, supportive, encouraging, prepared to listen, learn and improve together- Be able to perform! This is a sales role, you must be able to sell. We want closers- IT Knowledge