PROCALL REPRESENTATIVE

Procall Representative Location.
Port of Spain, TT, __ Requisition ID.
IGT (NYSE.
GT) is a global leader in gaming.
We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital.
Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has approximately employees.
For more information, please visit www.
gt.
om (https://c212.
et/c/link/?t=0&l=en&o=-1&h=&u=https%3A%2F%2Fwww.
gt.
om%2F&a=www.
gt.
om).
OVERALL OBJECTIVE AND PURPOSE Interacts with customers and FMRs to handle a variety of pre-sales or post-sales service functions.
Establish and maintain effective working relationships with lottery retailers supplying to quality customer service and generating incremental sales for Instants (IMG) using the telephone system.
PRINCIPAL DUTIES AND RESPONSIBILITIES The Procall Representative I, will work closely with the Field Marketing Representatives (FMR) to lead their assigned route(s) generating incremental Instants (IMG) Sales.
Must be able to influence and communicate optimally with lottery personnel and lottery retailers Ensure the retailer have the right stock level for each IMG price point.
Explain games and price points, and answer questions from customers.
Understanding territory covered to ensure that the appropriate lottery games are being sold Supplies to team effort by delivering on agreed indicators Analyses the ordering cycle of agents using the information generated by the system such as inventory on-hand, sales levels, ordering history, to help them make a very accurate, informed inventory decision with the goal of generating additional sales.
For “emergency orders” the designated FMR for the route should be advised immediately and will coordinate the delivery of supplies of all Lottery products, including tickets, and related materials according to the retailers’ needs.
Accurately detail all transactions into the database.
Maintaining records of contacts, accounts, and orders.
Maintains regular communications with Product Management Supervisor.
Must be able to speak clearly and persuasively with strong social skills.
Expresses self well in group or in one-to-one conversations Must be able to produce written materials that are clear, concise, and easily understood Consistently demonstrates a positive outlook in their work.
Stays passionate about critical issues even in the face of constraints and adversity.
Understands the importance of excellent customer service.
Consistently strives to understand and exceed customers’ expectations.
Demonstrates awareness of and sensitivity to internal and external customer needs.
Is a valuable business partner that ensures all customer issues are given the highest priority, and brings up as appropriate Provides timely, diligent, and friendly service.
Responds with a sense of urgency.
Keeps customers advised appropriately.
When possible, anticipates and inventively resolves customer’s needs.
Offers solutions.
Ability to maintain strict confidentiality and discretion.
Encourages and energizes fellow team members (Procall/Retail) to commit to and achieve goals and holds people accountable for achieving results.
Actively supports company vision, mission, and policies.
Promotes a positive corporate image.
Ability to take direction and prioritize as needed.
At all times stay in sync with company policies, procedures, and instructions Perform any additional duties and responsibilities as assigned.
REQUIREMENTS ACADEMIC BACKGROUND 5 O’ Level’s including Mathematics and English Language Computer literate and familiar with the Microsoft Office products Experience Minimum of one (1) year working in a telemarketing environment boosting sales Crucial requirements Speaks clearly, and concise, well understood and can drive sales Positive, hardworking attitude at all time Strong follow-up and time management skills Driven to succeed – Understands the demands of working in a multifaceted organization Proficiencies.
Problem resolution, Results orientation, Communication, Teamwork, Self-management, Innovation Generator, Personal energy, Customer focus, Analytical thinking, Flexibility, Adapting to change Keys to Success • Building collaborative relationships • Decision making • Drive results • Foster innovation • Personal energy • Self-leadership #LI-RQ IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.
IGT is an equal opportunity employer.
We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws.
We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE.
IGT) is the global leader in gaming.
For more information, please visit www.
gt.
om.