RECEPCIONIST - THE MADRID EDITION

About the job.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications....
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors...
-Uniform / Laundry -Meals -Marriott Discounts..
Department.
Reception.
About you..
Languages required.
Spanish and English..
The company.
The Madrid EDITION will showcase 200 beautifully appointed guest rooms and suites, some with terraces and five unique food and beverage outlets including a signature restaurant, cocktail bar, Sky Bar and rooftop terrace, together with an outdoor pool, state-of-the-art fitness center and spa.
Flexible studios with over 350sqm of dedicated space will host creative meetings and events for large or small groups...
Set in a tranquil square surrounded by historic buildings, The Madrid EDITION is near Puerta de Sol in the heart of the Spanish capital, one of the city’s most famous sites, and within walking distance to The Golden Triangle of Art – three of the most important art museums in Madrid.
Experiencia.
Se requiere Idiomas.
Español – Avanzado.
Inglés – Avanzado Jornada.
Completa Inicio.
Incorporación inmediata Sobre Hosco.
Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals around the world.