REMOTE SERVICE ENGINEER, HEALTHCARE SOFTWARE

Job Title Remote Service Engineer, Healthcare Software Job Description Remote Service Engineer – Healthcare Software Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients.
Your role.
We are currently recruiting for 2 Remote Service Engineers to join our team and supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd/3rd line when needed.
You will ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritisation of calls and tasks, and product training.
To support your colleagues, you will provide quality documentation & reporting and share your subject matter knowledge.
This role offers you the chance to work from home From competitive salary and performance bonus to family friendly policies, flexible benefits and access to Philips University, a career at Philips comes with all sorts of wonderful benefits.
Be sure to speak to your recruiter about all the benefits on offer.
You’re right for this role if.
You have a technical background with experience providing Application/Software Support ideally to the healthcare industry, or with a willingness to embrace clinical solutions.
You are bachelor's degree educated in computer science or medical informatics or other equivalent Your technical skills include.
Windows Server SQL Server + including the ability to run queries Networking Ideally, HL7, DICOM, FHIR and an understanding of Clinical/Hospital Patient Workflow Your soft skills include.
Ability to communicate effectively with both technical and non-technical stakeholders.
Reliability, commitment, and a confident demeanour; strong cross-departmental teamwork abilities You will be willing to work weekends and provide extended emergency service with 24/7 on-call availability when needed.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
You may still be the right candidate for this or other opportunities at Philips.
Learn more about our commitment to diversity and inclusion here.
About Philips We are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.
Learn more about our business here Discover our rich and exciting history here Learn more about our purpose here About Philips UKI In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment.
We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
#LI-EU #LI-Remote At Philips, we believe that every human matters.
As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.
The people who work here share our passion and are motivated to bring this purpose to life.
For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.
Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.
We’re committed to building a diverse and inclusive workplace culture where people feel heard, valued and connected.
Because we know the possibilities are unlimited when people feel empowered to grow and succeed together.
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of , the Vietnam Veterans' Readjustment Act of , and Title I of the Americans with Disabilities Act of , applicants that require accommodation in the job application process may contact , option 5, for assistance.
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