ROOM SERVICE SUPERVISOR

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll doWe are looking for a Room Service Supervisor to join the pre-opening team at SLS Barcelona. Under the Guidance of the In-Room Dining Manager you’ll supervise the operations of the In-Room Dining services, ensuring the highest level of service and guest satisfaction: Provide warm, sincere and engaging service.Perform all server duties for beverage and food service.Follow setup and breakdown guidelines.Review meal tickets prior to placing prepared food on trays.Ensure food is served in accordance with safety standards.Ensure exceptional service and guest satisfaction, addressing any issues or complaints promptly and effectively.Ensure service is within the standards of SLS Barcelona.Complete designated closing duties and related sanitation requirements.Control stocks for daily use to ensure service requirements are met.

Qualifications

What we are looking for...+2 years of experience in hospitality within food & beverage.Ability to multitask, work in a fast-paced environment and have a high-level attention to detail.Excellent verbal and written communication skills. Fluent in Spanish and English.You make people feel good - your team, guests and colleagues alike.  You make a positive impact.You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together.You take ownership of important issues, solve problems, and make effective decisions.You learn quickly and adapt to SLS’s unique culture.You are humble and open to ideas. We leave our ego at the door and help get things done.You’re up for doing things differently and trying (almost) everything once.You want to be part of a team that works hard, supports each other and has fun along the way.

Additional Information

What's in it for you...The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.The chance to challenge the norm and work in an environment that is both creative and rewarding.Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.A competitive package and plenty of opportunity for development.Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021.