SALES EXECUTIVE - NH COLLECTION CASINO DE MADRID

Funciones requeridas• Assure that the guests/clients receive a service adapted, when possible, to their preferences, needs, lifestyles, and forms of working and interacting (FEEL AT EASE):• Maintain good relationship with the guests/clients, ensuring that all of them have a service and experience adapted to their preferences and needs.• Develop new effective approaches to building up the position of NH Collection category with the specific partners and establishing strategic alliances.• Behave by our beliefs: the guests and clients are our number 1 priority, coordinate different departments in order to assure a high quality experience and create an excellent service attitude.• Make sure that the specific requirements are correct and coordinate them with the corresponding department.• Offer different possibilities for external and internal services (meeting rooms, restaurants reservations, car rental, etc.)• Assure that clients/guests feel accompanied at every moment, as well as connected with their city of destination (FEEL THE PLACE):• Have a thorough knowledge of the services offered by the company, and also in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.).• Organize and coordinate (together with the clients/ guests) the preparation of the activities of interest, according to their needs.• Maintain a direct and frequent contact with clients/guests, especially during the most important moments of their stay (events, coffee breaks, site inspections, etc).• Keep always the meeting rooms and other facilities clean and in a good shape, so that there are a place where guests feel welcome and at easy, feel and experience the place.• Ensure that NH Hotels is a reference of quality that exceeds the expectations of our clients. Make them feel special through details and surprises that exceed their expectations (FEEL SPECIAL):• Maintain the contact with guests/ clients in order to find out how to even serve them better next time.• Accept suggestions of our potentials costumers and work hard to improve our service.• Ensure that quality standards are met and even exceeded, so the hotel is an excellent example of the Premium brand of the chain.• Lead by example, customizing the behavior and values of the brand, so that they are lived by each of our employees.• Be a reference and an example for the in house commercial team, customizing the behavior and values of the brand, so that they are interiorized by each of our employees.• Be present and visible for our guest/client and staff in moments where it matters (site inspections, commercial visits, events, etc)• Communicate and give feedback in a correct way; listen and show empathy.• Surprise your team by being a great coach, mentor, team player and leader.• Surprise our guests by exceeding their expectations.• Be the best host that customers have experienced during a hotel stay.• Build customer loyalty through the enhancement of products and services offered by the hotel (BRILLIANT BASICS).• Elaborate the budget for the celebration of events in the hotel, requested by the customers trough visits, agencies or applications from Groups Department or Counts Executives of NH Hotels.• Manage the follow up of the contributions given to the costumers and gather information about their decision.• Negotiate with the clients the budgets related to the organization of events, hotel services, etc…• Draft the work/service order sheets related to the services and rooms contracted by customers for the celebration of events, giving it to the Department Managers.• Accompany customers in guided visits (inspection visits) along the hotel facilities, showing the best and more suitable services and options for them.• Organized commercial visits to current and potential customers of the environment of the hotel, in order to establish regular contacts and present them the different services of the hotel.• Organize special events and acts requested by the costumers, coordinating the different hotel departments involved (training courses, presentations, press conference, interviews, etc.).• Supervise the lounges and facilities installed in them for the celebration of events.• Check the bills related to the events organized in the hotel.• Solve the incidences of the revenue of customers (correct valuation of the vouchers, unpayments of “straight to the exit”, etc.), contacting with them and with the NH Hotels Administration Department.• Define with the Hotel Management, the prices of hotel meeting rooms and lounges, according to its demand and occupation levels, available dates, etc.• Fulfill any corporate or BU process and procedures related to Sales tasks, quality and service.• Ensure that all employees take care of their appearance and behaviors, excellently representing the identity of NH Hotels.RequisitosEducation:Degree or graduate preferably in TourismSpecific Knowledge:- Excellent level of English, written and spoken.- Sales skills and techniques.- Computer Skills.- Highly valued knowledge of hotel management systems.Professional Experience:- Highly appreciated previous experience in Sales areas and/or Front Office- Highly appreciated international Hospitality experience.Required Profile:- Customer orientation (care)- Results driven and focus on detail (deliver)- Communication and social skills, relationship capacity at different levels (ease)- Ambition to go beyond expectations (surprise)- Commercial initiative- Team work- Cheerful and informal attitude, at the same time as respectful and professional, representing the identity of NH Hotels.- Well groomed appearanceGeneral Information:- Availability to work in shifts and on weekends.- Possibility to travel if requested- Availability to work from Tuesday to Saturday.Se ofreceNH Hotel Group se compromete con el principio de igualdad de oportunidades y la no discriminación en la gestión de sus procesos de Selección.