SALES EXECUTIVE - NH MADRID RIBERA DEL MANZANARES

Assure that the guests/clients receive a service adapted, when possible, to their preferences, needs, lifestyles, and forms of working and interacting (FEEL AT EASE).
• Maintain good relationship with the guests/clients, ensuring that all of them have a service and experience adapted to their preferences and needs.
• Develop new effective approaches to building up the position of NH Collection category with the specific partners and establishing strategic alliances.
• Behave by our beliefs.
the guests and clients are our number 1 priority, coordinate different departments in order to assure a high quality experience and create an excellent service attitude.
• Make sure that the specific requirements are correct and coordinate them with the corresponding department.
• Offer different possibilities for external and internal services (meeting rooms, restaurants reservations, car rental, etc.) • Assure that clients/guests feel accompanied at every moment, as well as connected with their city of destination (FEEL THE PLACE).
• Have a thorough knowledge of the services offered by the company, and also in the place/city (restaurants, leisure facilities, transport facilities, museums, etc.).
• Organize and coordinate (together with the clients/ guests) the preparation of the activities of interest, according to their needs.
• Maintain a direct and frequent contact with clients/guests, especially during the most important moments of their stay (events, coffee breaks, site inspections, etc).
• Keep always the meeting rooms and other facilities clean and in a good shape, so that there are a place where guests feel welcome and at easy, feel and experience the place.
• Ensure that NH Hotels is a reference of quality that exceeds the expectations of our clients.
Make them feel special through details and surprises that exceed their expectations (FEEL SPECIAL).
• Maintain the contact with guests/ clients in order to find out how to even serve them better next time.
• Accept suggestions of our potentials costumers and work hard to improve our service.
• Ensure that quality standards are met and even exceeded, so the hotel is an excellent example of the Premium brand of the chain.
• Lead by example, customizing the behavior and values of the brand, so that they are lived by each of our employees.
• Be a reference and an example for the in house commercial team, customizing the behavior and values of the brand, so that they are interiorized by each of our employees.
• Be present and visible for our guest/client and staff in moments where it matters (site inspections, commercial visits, events, etc) • Communicate and give feedback in a correct way; listen and show empathy.
• Surprise your team by being a great coach, mentor, team player and leader.
• Surprise our guests by exceeding their expectations.
• Be the best host that customers have experienced during a hotel stay.
• Build customer loyalty through the enhancement of products and services offered by the hotel (BRILLIANT BASICS).
• Elaborate the budget for the celebration of events in the hotel, requested by the customers trough visits, agencies or applications from Groups Department or Counts Executives of NH Hotels.
• Manage the follow up of the contributions given to the costumers and gather information about their decision.
• Negotiate with the clients the budgets related to the organization of events, hotel services, etc… • Draft the work/service order sheets related to the services and rooms contracted by customers for the celebration of events, giving it to the Department Managers.
• Accompany customers in guided visits (inspection visits) along the hotel facilities, showing the best and more suitable services and options for them.
• Organized commercial visits to current and potential customers of the environment of the hotel, in order to establish regular contacts and present them the different services of the hotel.
• Organize special events and acts requested by the costumers, coordinating the different hotel departments involved (training courses, presentations, press conference, interviews, etc.).
• Supervise the lounges and facilities installed in them for the celebration of events.
• Check the bills related to the events organized in the hotel.
• Solve the incidences of the revenue of customers (correct valuation of the vouchers, unpayments of “straight to the exit”, etc.), contacting with them and with the NH Hotels Administration Department.
• Define with the Hotel Management, the prices of hotel meeting rooms and lounges, according to its demand and occupation levels, available dates, etc.
• Fulfill any corporate or BU process and procedures related to Sales tasks, quality and service.
• Ensure that all employees take care of their appearance and behaviors, excellently representing the identity of NH Hotels.
Requisitos Education.
Degree or graduate preferably in Tourism Specific Knowledge.
- Excellent level of English, written and spoken.
- Sales skills and techniques.
- Computer Skills.
- Highly valued knowledge of hotel management systems.
Professional Experience.
- Highly appreciated previous experience in Sales areas and/or Front Office - Highly appreciated international Hospitality experience.
Required Profile.
- Customer orientation (care) - Results driven and focus on detail (deliver) - Communication and social skills, relationship capacity at different levels (ease) - Ambition to go beyond expectations (surprise) - Commercial initiative - Team work - Cheerful and informal attitude, at the same time as respectful and professional, representing the identity of NH Hotels.
- Well groomed appearance Se ofrece Minor Hotels se compromete con el principio de igualdad de oportunidades y la no discriminación en la gestión de sus procesos de Selección.