SALES OPTIMIZATION SUPPORT ANALYST

Sales Optimization Support Analyst This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.
Job Description.
The Sales Optimization Support (SOS) Team partners with the HPE North America sales community by providing exceptional support in executing operational tasks.
This support provides sellers more time for customer and partner engagement.
As a Sales Optimization Support (SOS) Analyst, you will play a key role in enabling HPE sellers to generate more revenue by tracking and completing requests related to sales pursuit, order management and post sales on their behalf.
You will join a collaborative and supportive global team of process experts who thrive on solving the toughest challenges together! In this role you will.
• Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model.
• Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE • Navigate HPE’s processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest and customer satisfaction is highest.
• Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate • Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness Daily responsibilities.
• Manage sales pursuit requests on behalf of sales related to equipment loans, quotes, deal registrations and other items to help close the sale • Track orders, shipment status, and other pertinent items related to order fulfillment • Address post sales issues by identifying the appropriate process based on time since shipment, cost and scope of request • Engage other HPE teams as needed to ensure successful resolution.
• Maintain daily request tracker and prepare monthly scorecards • May serve as a process expert for one or more processes supporting SOS teammates Education and Experience.
• 2-4 years of experience in sales or sales support roles preferred • Bachelor’s degree in business or equivalent experience preferred Required skills.
• Exceptional customer service focus with sharp attention to detail • Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure • Understanding of a matrixed environment and confidence in following up on tasks across other teams • Ability to thrive under pressure while managing a variety of requests, often simultaneously • Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high • Patient and persistent with confidence to escalate early when support is needed • English language written and verbal communication skills Additional Skills.
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more} What We Can Offer You.
Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are.
We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
Let's Stay Connected.
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
#spain Job.
Sales Operations Job Level.
Specialist HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Please click here.
Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Hewlett Packard Enterprise Technology innovation that fosters business transformation.
We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value.
In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments.
Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure.
Many rely on a combination of both.
Wherever they are in that journey, we provide the technology and solutions to help them succeed.
COVID Policy The health and safety of our team members, customers and partners is paramount at HPE.
Accordingly, if applicable to the role you applied to, you must be fully vaccinated against COVID-19 by the employment start date where permitted by law.
Exemptions based on medical, religious or other grounds will be processed and approved in accordance with local laws.
Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise.
They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.
Read more about how we win the right way.
Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.
Please click here.
Equal Employment Opportunity.
If you’d like more information about your EEO right as an applicant under the law, please click here.
Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer.
E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.
.
Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.
For more information click here.
You can also download the posters with information on legal rights and protection by clicking here and here.
Accessibility Hewlett Packard Enterprise is committed to working with and providing reasonable accommodation to qualified, differently abled individuals.
If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please email .
Note.
This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data.
Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation.
To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.