SALESFORCE BUSINESS ANALYST, 100% EN REMOTO

Salesforce Business Analyst
Responsibilities

- Engage with business leaders and users on process services and software changes to improve efficiencies and add value
- Identify and prioritize technical and functional requirements
- Work on developing custom applications for the Frontiers digital portfolio
- Work with users to get feedback on current Salesforce solutions and with stakeholders and IT to get approval on requirements
- Articulate new ideas and balance them against what s technologically feasible financially and functionally reasonable
- Defines the requirements for the solution and acts as a champion for proposing Salesforce OOB (out of the box) solutions that address complex business logic requirements
- Pull analyze and report data trends and share them with technical and business stakeholders to guide decision-making and drive change initiatives
- Use Salesforce reports to identify business gaps and data inconsistencies
- Advise Salesforce users on SF best practices
- Keep up to date with SF new releases and identify areas of improvements to the Frontiers CRM system.
- Design and create the documentation required for development purposes (user stories detailed information suggestions for solutions)

Requirements

- Minimum Bachelor s degree in Computer Science or related field
- 2+ years of experience in Salesforce configuration and implementing CRM systems
- Experience in Salesforce projects with demonstrable deliveries
- Understand the Salesforce business model at ease with performing basic configuration tasks user set up and building complex reports and dashboards
- Experience with Salesforce integrations with external applications
- Experience with Campaign concepts in Sales Cloud and Marketing Cloud management and success measurements
- Experience with drawing data and process flows
- Experience defining the system architecture landscape identifying gaps between current and desired end-states
- Ability to design and deliver a comprehensive solution that will enable achievement of the desired business outcome.
- Excellent communication skills in English both written and spoken

Benefits

With more than 50 nationalities represented in our global team you will work regularly with teammates in other countries and with our community of researchers editors and authors from around the globe.

Our mission to create solutions for healthy lives also extends to the working environment we provide for our employees.

This includes

100 remote working

Employees now have the flexibility to choose where they want to work with remote working available on a part- or full-time basis (not applicable to some Workplace/IT jobs due to nature of role requiring presence onsite in the office).

Learning and development

All employees have access to LinkedIn Learning (and Pluralsight for our technology team) an annual personal learning budget and dedicated L D time.

Wellbeing

We offer free online yoga classes an employee assistance plan access to the Headspace app and four wellbeing days on top of your annual leave allowance.

Volunteering opportunities

Employees can dedicate three days each year to volunteer for a personal cause or through our volunteering partner platform Alaya.

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