SENIOR CLIENT ADVISOR - BARCELONA PASSEIG DE GRACIA
Descripción de la oferta de empleo
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SENIOR CLIENT ADVISOR - Barcelona Passeig de Gracia
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: SENIOR CLIENT ADVISOR - Barcelona Passeig de Gracia
For our boutique in Barcelona, we are currently looking for a highly motivated Senior Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.
Responsibilities will include:
Client
• Master the client journey;
• Create customer emotion and desire;
• Engage existing and prospect clients as per weekly plan defined by store management;
• Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);
• Focus on development and retention of existing clients, recruitment of new and potential ones;
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments;
• Actively participates to the sales in partnership and oto appointment routine.
Operations and visual
• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;
• Ensure product good maintenance, replenishment on the floor;
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;
• Respect administration and operations procedures;
• Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.
Qualifications:
• Minimum 5 yrs of retail experience in a luxury brand;
• Excellent interpersonal and effective communication skills;
• Fluency in English and Spanish is essential, second language is preferred
• Be a team player with a pro-active attitude
• High fashion knowledge
• Ability to adapt to changing needs of the company as necessary
• Must have client network in luxury environment
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Detalles de la oferta
- Valentino
- 18/09/2024
- 17/12/2024
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