SERVICE DELIVERY LEAD, BARCELONA

Service Delivery Lead
Perfil buscado (Hombre/Mujer)


Support and oversee the delivery of roadmap for a value stream in the Digital hub team.
Manage the day-to-day development and support services provided by offshore 3rd party teams
Lead and drive all aspects of project delivery ensuring that key time quality and cost milestones are achieved.
Conduct regular project team meetings with key internal and external stakeholders as appropriate to ensure that projects stay on track
Use appropriate Agile methodologies (Scrum or Kanban) lead Agile ceremonies continually learning and iterating and coaching the team in Agile DevOps practices.
Define and agree delivery plans and roadmaps for all the projects planned throughout the year.
Managing team resources creating project plans tracking costs monitoring progress tracking metrics (SPs and tickets) and identifying risks early on before they become serious problems.
Lead the collaborative dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team balancing the interests of product owners team and the business.
Continuous Learning and growth in Agile DevOps.
Identify areas for improvement and come up with a plan to ensure that the performance gaps are addressed and closely monitored
Focus on the deliverables the business needs the teams productivity and the removal of all blockers to ensure the projects success.
Producing governance reports managing budgets and risk management - reporting monthly on the performance of the value stream.
Oversee the day-to-day operations of live services ensuring their availability reliability and performance meet expected standards.
Collaborate closely with operational leads to address operational issues manage SLAs and mitigate risks.
Identify opportunities to implement efficiency improvements.
Close collaboration with the Product owners to deliver the product roadmap and co-ordinate with the technical teams. Planning of the projects on the roadmap and tracking delivery from start to end of the project.
Close collaboration with team in ensuring continuous improvements. Escalate poor performance in the vendor team when required.
Close collaboration with Operations lead in implementing and ensuring key controls are in place for the value stream.

New challenge in a International company. SSC. English. Barcelona. Agile. DevOps. Service Delivery Manager. End to end delivery.

Qualifications Any project management qualification
Agile Certifications preferred
ITIL desirable but not essential Skills/Experience
Must have Excellent delivery focus and drive
Direct experience of IT Applications and related project delivery including business change elements
Proven track record in delivering IT Application projects and managing virtual and distributed IT teams (including suppliers and third-party resources)
Proficient with project planning tools - MS Project JIRA Confluence.
Project financial management
Good communication skills to effectively manage relationships with external suppliers internal customers and senior management
Experience of working in a global team and proven ability to address issues and challenges associated with global working varied time zone and geographical distance
6+ years of project management experience.
Proficient in English language.
Create reports and presentations for Senior Management.
Agile DevOps experience.
Familiarity with ITIL frameworks and best practices for service delivery and operations.

Food Voucher
Health Insurance
Life Insurance
Bonus
Hybrid Model 2 days from home
Office based in Plaza Europa
International environment

Scrum, Kanban

Scrum, Kanban