SERVICE DESK WITH DUTCH & ENGLISH | MÁLAGA, ES
Descripción de la oferta de empleo
At Accenture you'll work on innovative projects and develop your career, collaborating with the best teams in the world.
You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.
The Global Service Desk is responsible to ensure that regional Service Desk in each country are receiving the appropriate assistance for the tickets they escalate and, ultimately, ensuring that the end user receives a quick and professional IT service.
The location of the candidate will be preferably in Málaga or Sevilla (but we are open to considerate other location inside Spain) Principal Tasks • Attention to IT users through telephone, mail and web channels • Resolution of incidents and user requests • Collaboration on problems and changes • Using ITSM tools for registration, prioritization, resolution and escalation of tickets following ITIL processes.
The candidate will be work from one of each locations.
Galicia, Cantabria, Asturias, Castilla León, Castilla La Macha, Andalucía, Extremadura, Comunidad Valenciana or Murcia #LI-EU Requirements • Languages required.
Dutch & English (both required) • Customer service skills • Capacity for teamwork Valued.
• Knowledge of ITSM tools, Active Directory, O365, remote connection tools with the user station • Spanish Language Igualdad de Oportunidades en el Empleo Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, grado de discapacidad, estado de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía o cualquier otro motivo o circunstancias protegidas por las leyes federales, estatales o locales.
Detalles de la oferta
- Accenture
- Sin especificar
- 08/10/2024
- 06/01/2025
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