SERVICE SUPPORT INTEGRATION ANALYST

Your day to day.
Accountable for the successful governance business services (SLA/SLU) into production and support with the appropriate balance of speed, cost, and minimum disruption.
The success of Service Support Integration management is in the ability of Service Management functions (like Incident, Change, Problem Management) to support the business processes via the installed standardized data base.
The responsibility of Service Support Integration Analyst provides and maintains a single source of consistent information and management of international operational service support projects for Service Management within agreed timelines, in a cost efficient and customer focused manner.
It ensures the continuous improvement of the phases of analysis and identification of requirements, reviewing any defect or non-conformity resulting from the implementation phase.
Formalizes corrective actions together with the relevant teams.
With these activities you will have a great impact on our business.
Single point of contact between demand management and delivery units on all service relevant issues Manage the entire quality and cost effectiveness of the delivered services by elaborating and maintaining general and optional services in close cooperation with other units and delivery units.
Manage the transition and support enablement of services to operations in support of all local/partner markets and global organizations to drive employee productivity within an optimal cost model Responsible for delivering business driven end-to-end services from the requirement analysis to service functioning support.
With these skills you are a great candidate.
Good Stakeholder Management skills Good understanding of Service Management practice Any previous experience or IT Operations background is considered a plus Fluent English, and excellent interpersonal, oral and written communication.
Proficient in MS tools (excel, powerpoint) Project Management knowledge is a plus Sounds like the perfect job? We’ve got even more to offer.
Hybrid way of working Medical and dental services Life and hospitalization   insurance Dedicated employee phone subscription Special discounts for gyms and retailers Annual Company Bonus Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills  You get to work with tried and trusted web-technology Getting in on the ground floor of a technology changing company Flexible Vacation – Take time off when you need it, we trust you   Special Paternal Program - 4 months of paid paternity leave We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve.
We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
#_VOIS Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.