🌐 SERVICENOW BUSINESS ANALYST/ GLOBAL TRAVEL COMPANY / 100% REMOTE 🌐

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto and Madrid🗺.DECSKILL operates in 3 main areas:DECSKILL TALENT, where we provide our customer with an extension of the IT teams in the technological aspects 👨‍💻👩‍💻DECSKILL BOOST, a specialised development to increase capacity and optimise Time-to-Market, where we create and manage teams that deliver according to your needs, at the desired speed 🚀DECSKILL CONNECT, where we provide our clients with consulting services, implementation and management of IT infrastructures 📲Our practice results in the creation of value for our clients, whether through the delivery of skilled and value-added services, skilled and motivated professionals, or through technology solutions that enable us to operate and transform our clients' businesses.📑 In this project:This role will be initially focused on designing the Order Management and Delivery processes and flows in ServiceNow leveraging the OM and SPM products.The Solution Architect will be working within a small team of solution specialists and will be the technical expert supporting Business Analysts and a senior developer.✅ RESPONSABILITIES:Ensuring the strategic portfolio is aligned with business goals by translating high level process definitions into ServiceNow low level implementation designs formalized in epics, features and user stories.Building a product and/or an implementation roadmap taking into account the business context and the ServiceNow product deployment best practices.Organizing and leading process and design workshops with business stakeholders.Building and maintaining a backlog in collaboration with other Business Analysts.Strongly advocating ServiceNow Out of the box approach while ensuring the demand is met.Preparing and running product and POC demos, gathering feedback and defining improvement actions.Keeping up-to-date with new features and capabilities in ServiceNow SPM and ensuring the current designs are future-proof.Collaborating with technical teams to ensure the ServiceNow SPM suite is configured to support business needs and objectives.Making recommendations for project prioritization based on strategic impact, resource capacity and financial considerations.✅ REQUIREMENTS:6+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform.Extensive knowledge and hands-on experience of both/either of:Order Management (Product catalog, product configuration, ordering & orchestration… ).Strategic Portfolio Management (Project Portfolio Management, Strategic Planning, Portfolio Planning, Agile Development..)Good overall knowledge of the ServiceNow Platform.Knowledge and experience with CSDM is a plus.Experience in designing Target Operating Models.Experience of large service management transformation projects is a plus.Knowledge of Agile SDLC methodologies and in particular SAFe.Experience with project management and agile tools like JIRA, Confluence, SharePointCommon Skills:Experience in (co)leading workshops, preparing and running demos.Excellent written / oral communication skills in English. Ability to deliver impactful and transparent messages to influence and align stakeholders with proposed approaches.Excellent interpersonal skills, positive attitude and open mindset.Outstanding organizational skills, showcasing the ability to work autonomouslyAbility to understand and break down complex concepts to clarify the effort and the required changes.A team player used to work in a distributed multi-cultural team.🔝 What can we offer you?Be part of a brutally talented team!Incredible working environment!Full remote working mode!If you have new ideas, this is the place for you to put them into action💡📍 Location: Ideally Spain or PortugalJoin our TALENT to grow 💙!!!Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.