SERVICES COORDINATOR/ TEAM LEAD

At Trane Technologies TM   and through our businesses including Trane ® and Thermo King ®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world.
We're a team that dares to look at the world's challenges and see impactful possibilities.
We believe in a better future when we uplift others and enable our people to thrive at work and at home.
We boldly go.
For our Trane Prague office we are looking for a person to take the position of Service Coordinator.
Role summary.
Supervise the team of service technicians in dedicated territory by planning, coordinating, controlling, and directing their activities by close cooperation with Technician Coordinator.
Acts as a link between customers and service technicians within dedicated team and territory.
Supports Service Operations Leader in delivering expected results in service operational area.
Provides administrative support to all service customers and service team, guarantee team cohesion, demonstrate constant teamwork and consultation within dedicated team and territory.
Responsibilities.
Create forecasts for your area of responsibility.
Lead and manage the team of service technicians, ensuring fair distribution of work and high productivity.
Oversee work with the help of the Technician Coordinator, focusing on technical and safety requirements to ensure customer satisfaction.
Check Service Technicians’ reports and worksheets, as well as technical and safety reports, ensuring they are complete and sent to the customer.
Suggest ways to improve productivity and innovate processes, organization, and tools.
Work closely with Sales Engineers.
Ensure all steps in Equipment, Rental, and Service processes are followed.
Organize and lead weekly coordination meetings with the Technician Coordinator, providing feedback to relevant parties.
Schedule jobs, materials, and subcontractors for service technicians to ensure timely completion.
Generate work order documents, dispatch technicians, and notify customers.
Review and schedule regular maintenance tasks according to contracts or needs.
Handle customer orders, collect necessary documentation, and report it in the planning system and Oracle.
Manage the entire procurement process in Oracle, including submitting purchase orders and ordering parts.
Maintain records of orders, maintenance contracts, sold units, claim reports, and invoices.
Ensure all work complies with safety rules, conduct site safety audits, and take action if necessary.
Help maintain customer satisfaction by addressing concerns and special requests.
Collect and report warranty claims.
Log service start-up and work requirements in the job tracking system, collect technical input, and review warranty periods.
Check worksheets, quotations, orders, and equipment deliveries.
Prepare monthly invoicing and issue invoices.
Conduct quarterly stock checks with the spare parts team and reconcile with Oracle stock records.
Skills and Qualifications.
Minimum high school education (University education preferred).
Proven experience in coordinating service work.
Experience in leading or supervising a small team is a plus.
Ability to build long-term relationships with customers and team members.
Strong organizational skills and attention to detail.
Ability to plan and prioritize tasks effectively.
Confidence to speak up when necessary.
Ability to take initiative and work independently.
Ability to work well under pressure.
High computer literacy, including proficiency in various systems and MS Office.
Communicative level of English and Fluent Czech.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.