SNOW ADMIN | MADRID, ES

SNOW ADMIN SNOW ADMIN ServiceNow Platform Admin Spain This is Worldline We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid.
The solutions our people build today power the growth of millions of businesses tomorrow.
From your local coffee shop to unicorns and international banks.
From San Francisco to Auckland.
We are in every corner of the world, in every part of commerce.
And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers.
Together, we shape the evolution.
Day-to-Day Responsibilities • Operations of administration, change, maintenance and monitoring of platform's system-wide settings.
• Manage platform upgrades and ensure the system is up-to-date with the latest features and security fixes, and install new apps and modules.
• Performs application maintenance to include performance monitoring and error identification and remediation • Manages instance security.
• Automation of delivery and administration tasks (ex.
Automated Testing Framework) • Build and manage ITIL processes Workflows, especially Incident and Change and requests.
• Manage End User support / incidents.
• Contribute to prepare and update EndUsers onboarding documentation Material.
• Experience preparing and/or executing business and technical requirements, specifications, user manuals, test plans, test scripts and test cases.
• Stakeholder Management.
Engage with business stakeholders to gather requirements, validate solutions, implement and deploy new features and enhancements and ensure our product meet user expectations, reliability and performance standards.
Who Are We Looking For We look for big thinkers.
People who can drive positive change, step up and show what's next - people with passion, can-do attitude and a hunger to learn and grow.
In practice this means.
• At least 3-4 years, administering and developing on ServiceNow platform • Implementing ServiceNow integrations (REST/API, Hub and Spokes).
• With a focus on these Servicenow Modules.
ITSM, Configuration Management or ITOM, integrationHUB, • Any experience with DevOps Change Velocity module (nice to have) Additional Expertise fields (at least one).
Tool Integration Expertise or strong experience.
Good experience in Management of tool Integrations (API REST, GRAPH QL, Editor Connectors, Or ServiceNow IntegrationHUB) Can be several among • Experience in integrating ServiceNow with CMDB discovery tools like ServiceNow ITOM Discovery, Qualys, discovery solutions...
• Experience with integrations with external tools thanks to REST APIs, Web Services (REST, SOAP), MID Servers, and editor connectors (example Pagerduty, PowerbI...).
• Experience with Devops Pipelines integration for Change Mgt (devops velocity module / or native REST Apis) CSDM / CMDB Expertise or Strong Experience.
• CMDB Administrator role.
• Mastery of CMDB tables, CSDM (Common Service Data Model), and configuration management best practices.
• Experience in configuring and managing CI (Configuration Item) classes and dependency relationships in the CMDB.
• Skills in data modeling to maintain an accurate and reliable CMDB.
• Expertise in ETL (Extract, Transform, Load) processes to import discovery data into the CMDB.
• Experience in Data Quality cleaning and Kpis (deal with Orphans, Duplicates, completeness, Correctness and Stales CIs...) • Experience with Identification and Reconcilation Rules management to detect, identify and solve Dupes (IRE Engine).
SOFT Skills.
Solution oriented.
Self-starter, leader, autonomous, quick learner Excellent communication skills in English, French is a plus.
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
About related Certifications.
• ITIL v4 • ServiceNow System Administrator • ServiceNow Platform Implementation • ServiceNow IT Service Management (Fundamental / Implementation) • ServiceNow CMDB Nice to have among previous experiences.
Any previous experience in ServiceNow platform "back to baseline" or back to 'Out of The BOX' projects, dealing with reduction of customizations of the platform is a plus.
Perks & Benefits At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid.
On top of that, you will also.
• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Competitive salary • Professional development opportunities.
• Dynamic and collaborative work environment.
• 80% remote work.
• Shorter working hours from June 16 to August 31.
• Flexible compensation system (meal vouchers, transportation vouchers, childcare vouchers, health insurance).
• Extensive training offerings through our e-learning platforms and catalog training.
• Specific trainings, both technical and management-related.
• English and French language training.
• Worldline Global community of experts with international events.
• BH Wellbeing.
Free psychological assistance, coaching sessions, and relaxation sessions.
• Digital platform with discounts from renowned brands.
• Flexible fitness program with Andjoy.
• Free fruit in the office.
Shape the evolution We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow.
Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society.
With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go.
Join our global team of innovators and shape a tomorrow that is yours to own.
Learn more about life at Worldline at careers.
orldline.
om Information at a Glance