SOCIAL MEDIA ENGAGEMENT & CONTENT SPECIALIST
Descripción de la oferta de empleo
Customer Care - Social Media Engagement & Content Specialist.
Responsible for all Vodafone’s social media accounts.
Manage all social media channels; monitoring, listening and analytics.
Manage the brand mention control.
Handle marketing campaigns; posting, hiding, engaging on all social media platforms.
Accountable for the brand engagement on all channels; FB, Twitter, YouTube, Instagram, LinkedIn, Tiktok and VF App reviews.
Create social media reports; campaign assessments, competition analysis, brand sentiment, voice of customer, heliosight, brand attack analysis, fake pages and more..
Communicate with brand team in the commercial for content strategy and campaign launch time decision based on the social media trends.
Align with operation teams; content details, Q&As, media ads and campaign tags.
Key Accountabilities & Decision Ownership Social Media Monitoring & Content Management.
Drive the brand sentiment by engaging and monitoring all social media channels’ performance (FB, Twitter, Instagram, YouTube, LinkedIn, Tiktok).
Monitor all social media trends to be one step ahead of the market, avoid brand attacks and suggest new ideas (new features, engagement approaches and innovative ideas that enhances our department) and use the social media listening tools to collect insights and analytical data for brand & competition.
Prepare all kind of social media reports to support brand’s and campaign performance.
Decide on which type of comments will reply and engage and which one will keep silent and align all decisions of social media replies with the PR and Brand 24/7 through our War room what’s app group.
Social Media Engagement.
Accountable for the social media engagement with the fans across all platforms, following VF group guidelines and our marketing team/PR direction.
Decide on type of engagement strategy for each content and on which platform.
Manage and hiding the negative comments on posts/page to support the brand’s positive image.
Maintain brand’s tone of voice across all channels.
Core Competencies, Knowledge and Experience 1-3 years of experience in social media filed.
Excellent in written Arabic and English.
Strong analytical skills.
Hands on handling of social media platforms technicality and different CRM and listening tools.
Excellent presentation & communication skills.
Ability to work effectively within a team.
Motivated, dynamic, flexible and proactive.
Must have technical / professional qualifications.
Microsoft Office.
Word, Excel, Power Point.
Hands on social media platforms & its features.
Overall understanding of the types of social media reports.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.
Detalles de la oferta
- Sin especificar
- En toda España
- Sin especificar - Sin especificar
- 20/08/2024
- 18/11/2024
Responsibilities content utilisation: easily post high-quality content provided by our in-house team, using your iphone... content creation: optionally craft, curate, and post compelling content tailored to each platform's unique audience and best practices... analytics and reporting: monitor engagement......
Creative mindset with a passion for social media and digital marketing... are you a social media enthusiast with a knack for content creation and fluent in spanish? we have an exciting opportunity for a talented individual to join our team as a social media assistant... collaborate closely with the influencer......
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