SOLUTIONS SUPPORT ENGINEER

If you like technology, innovative and different projects, your place is here, if you don't know us yet, we are a global technology provider that offers a complete portfolio of solutions in Payment, Mobile, Data and Identity Solutions. With 65 years of global experience, we have built a solid legacy that continues to grow. We are more than 4,000 employees in 16 countries, working to offer a more trustworthy and secure world.The Engineering Support team is dedicated to providing comprehensive production engineering support and developing effective support tools for our Mobile (Trusted Connectivity) business unit.Reporting to the Solutions Support Manager based in Madrid, your primary responsibilities will include troubleshooting issues, monitoring services, and constructing essential tools, collaborating closely with development teams and product release teams, to ensure seamless coordination of device and software fixes, as well as smooth deployment processes.Key Job Responsibilities.Provide support and perform troubleshooting tasks, covering multiple products, features, and production services.Work on operations and maintenance of solutions developed using Python, Java, Perl, Shell, and Web technologies.Software deployment support in staging and production environmentsDevelop tools to improve operations and maintenanceSystem and Support status BI reporting using Big Data tools.Ownership of one or more digital products or componentsCustomer notification and workflow coordination with follow-up to maintain service level agreementsWork with a global support team for handing-off or taking overactive support issues and creating a team specific knowledge.Provide on-premises support, as well as on call on duty shift.If you want this position to be yours, we would like you to have the following:Graduated in Computing Engineering, Electronics, Telecommunications or related fields.Advanced level of English (spoken and written)Some proven experience working for Telco companies will be a plus.Minimum 3 years of Linux/Unix experience required, with a preference for Red Hat Linux.Proficiency in shell programming.Proficiency in writing intermediate-level SQL queries.Proficiency in Microsoft Windows Suite, internet navigators, and programming skills.Mandatory experience in database and SQL concepts, with advantageous knowledge of PostgreSQL and MongoDB.Thorough understanding of TCP/IP and proficiency in using tracing tools to analyze protocol messages.Experience in JBOSS web server.Understanding of integration protocols like SOAP, XML, and HTTP POST/GET, web services, workflow modeling, and web application development.Ability to work effectively both independently and as part of a team and to maintain composure and perform effectively under stressful conditions.Demonstrated ability to multitask and thrive in a fast-paced environment.Willingness and availability to travel globally as required.Demonstrated dedication to operational excellence and continuous improvement.Desirable skills and knowledge: Understanding of networking (switches, firewalls and routers) are desiredKnowledge and experience in SMPP connections would be beneficial.Knowledge and understanding of networking principles and Java-based technologies.Familiarity with high availability techniques including load balancing, clustering, redundancy, and fail-over.Familiarity with AWS services and their operations (SysOps AWS)What do we offer?Join our team Valid by entering into technological and innovative projects within multicultural and multidisciplinary teams.Flexibility. We have flexible hours and possibilities of working from home to improve the work-life balance of our employees.We care about your well-being. You will have private medical and live insurance.Do you need a break? You will find our cafeteria at your disposalIf you believe this opportunity is a good fit for you, please either apply through LinkedIn or send your application to: hrtalent@valid.com¡Join this great team and be part of our story!Valid creates an inclusive environment for all employees. We are committed to building a company that reflects the diversity of the world that means fighting for equal opportunities based on a responsible and inclusive management of its human team with actions as non-discrimination concerning sex, age, race, sexual orientation, religion, education, social status, culture, or special needs such as illness or disability.