STORE P&C ADVISOR

Responsible for leading and developing the P&C administration team and work closely with the Store Manager to deliver an amazing customer and Colleague experience.
Key Responsibilities This is a generalist role, accountable for day-to day P&C activity and providing trusted advice on the people agenda, process and best practice to the Store Manager and Retail Management team with particular focus on.
Recruitment Use relevant systems to carry out administrative activity to support the end to end recruitment process for hourly paid in-store roles.
In conjunction with the Retail Management team, complete the relevant right to work checks and documentation retention steps Participate in recruitment and selection activities when operationally required.
Onboarding and Induction Oversee the onboarding process including offer preparation and payroll / systems set up Support the P&C administrator(s) to complete the appropriate background or reference checks and organise the relevant workwear and lanyards for new starters Participate in the delivery of the Primark Induction/ Welcome event for new starters in partnership with the Retail Management team Resource Planning Monitor the ongoing set up and maintenance of people data in the resource planning tool Take ownership for the colleague experience when it comes to communicating shifts and planning time away from work.
Partnering with Retail Management to review absence Payroll Work with the team to coordinate all daily and weekly payroll activities, including dealing with starts & leavers and reviewing T&A.
Ensure the T&A / payroll system is updated with relevant absence information and documentation is received and processed in accordance with Country Regulations Oversee and manage payroll adjustments and changes Act as a point of support for Managers dealing with Colleague queries and resolve any issues or concerns.
Training & Development Support the delivery of core learning programmes via learning platforms and maintain records of learning activity Capture training and development needs and discuss possible solutions with the P&C Business Partner and Store Manager, taking ownership for the development of your direct reports.
Engagement & Well-being In partnership with the Retail Management team organise events and activities that drive engagement, wellbeing and a positive Primark culture in store Coordinate and co-facilitate the Your Voice cycle, from encouraging participation to carrying out listening activity and supporting the Store Manager with their action planning and response.
Support store recognition activities, including nominations and Store Manager review Support and advise Retail Management on colleague conversations regarding health or well-being issues Performance Management (MYP) Monitor and support with completion of the mid-year and end of year Make Your Primark review process and facilitate the calibration and governance of this process.
Provide advice and support to Retail Management on all processes that support with maximising the performance of our teams.
Talent & Succession Oversee the talent, succession and development agenda for Retail Assistants, focusing on delivery of a talent pipeline for Retail Management roles Works Councils/ Trade Unions [not applicable to all Countries] Provide trusted advice and subject matter expertise to the Store Manager(s) on approach, preparation, negotiation and communication with works council and trade union representatives Oversee compliance with Works Council regulations where consultation, co-determination or information rights apply Employee Relations Responsible for the governance of people policy, process and practice and adherence to regulatory, legal and compliance requirements in-store Coach, advise and support Retail Management as a first point of contact on employee relations matters, l iaising with the ERUK team as required to resolve complex cases Provide advice and support to colleagues on P&C policies and procedures Provide support to the Retail Management team to create and sustain a positive and inclusive culture Reporting & KPIs Oversee the maintenance and accuracy of people records and data, reports and analysis on people measures and KPIs,, including but not limited to engagement, retention, development and performance of their people in accordance with Country regulations (GDPR / Data Protection guidelines) Partner with the Store Manager(s) and Retail Management team to address issues arising from KPI performance scores and track progress Commercial and Business Impact Develop an understanding of store commercial performance and customer experience Identify opportunities for strategic thinking / value add activity that improves business performance through its people processes Develop and maintain internal and external networks that support personal professional development and allow leading edge P&C insights to be shared in the business and with COEs as appropriate.
Behavioural Competencies Working with Others Responsible for the day-to-day line management of the P&C Administrator(s) in store, prioritising workload, coaching and developing on administration tasks and giving feedback Builds long-term relationships and networks Act as an ambassador for Primark’s Values and Behaviours Builds trust and credibility across the function collaborating and operating with confidentiality and diplomacy Influences with passion and energy Decision Making Applies experience and relevant information to support day to day P&C advice using both subject matter expertise and judgment Self-Direction and Agility Promotes a culture of inclusion, optimism, enthusiasm and mutual support.
Demonstrates resilience and tenacity in order to overcome any barriers with a flexible and agile approach Strong organisation skills Customer Experience Uses insights and data to influence store decisions that benefit the in-store Experience for our customers and Colleagues Continuously seeks to develop retail knowledge and awareness of people and culture practice and developments within the sector Demonstrates a high level of trust, collaboration, confidentiality and diplomacy with all Colleagues in the store Innovation Encourages a culture of continuous improvement and openness to change Identifies opportunities to advance processes and procedures and brings forward innovative ideas that challenge the status quo Seeks and encourages the in-store P&C team to develop new ideas and solutions Considers their store but also the area and how any intervention can be adopted and adapted as best practice elsewhere Technical Requirements of the Role-holder HR experience 2+ years at HR Generalist/ Operational experience Professional HR qualification desirable Attention to detail and accuracy Experience in coaching & influencing Excellent organisation skills, with the ability to prioritise well and be flexible in a fast-paced environment with changing demands Strong communication skills Good working knowledge of employment legislation and best practice Good analytical and problem-solving skills Experience in Talent, Performance and Change Management Retail sector experience or other customer facing sectors with high colleague headcount 'Compromiso con igualdad de oportunidades' Fecha fin de publicación interna.