TECHNICAL OPERATIONS LEAD

Location.
Newbury + *Hybrid Salary.
Excellent basic salary plus bonus and Vodafone benefits Working Hours.
Full time       *Hybrid       At Vodafone UK we believe that through collaboration and connection we can achieve great things.
Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.
Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who we are       We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.
With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company.
We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join us at the heart of Vodafone UK in Corporate, one of the central support functions that underpin our business and keep us moving forward.
We provide centralised support, expertise and guidance across our UK and Group operations, continuing to build on our success and trailblazing the way to our next stage of digital growth.
What you’ll do        The Government Security Team is responsible for providing operational support to government and law enforcement agencies in order to meet our obligations under the Investigatory Powers Act.
Technical solutions are at the heart of our ability to meet these obligations, and in the process help fight serious crime and save lives.
We offer an industry leading capability and need the best people to ensure we maintain this.
The Technical Compliance Team, develop, implement and support the complex and innovative systems that power our mission.
As a Technical operations lead within the team, you will be a key part of our design, implementation and assurance team bringing to bear your technical expertise, industry knowledge and people skills to ensure our solutions meet business, operational and external stakeholder needs.
You will be working in a team which is accountable for technical design and operational leadership for all compliance platforms.
Your first-rate technical, communication and stakeholder management skills will be utilised to the full as you function as an operational owner for external government stakeholders, Vodafone IT, Network and Security teams as well as our own capability delivery team.
You will manage multiple, varied demands and priorities to deliver and support systems and solutions that make a real difference in supporting Law Enforcement Agencies in the fight against serious crime whilst ensuring that Vodafone’s commercial interests continue to be protected and we meet our legal and regulatory obligations.
Key accountabilities include.
Support the development, implementation and maintenance of complex data retention and disclosure systems that allow our operational teams to comply with UK legislation.
Provide technical and operational input in all lifecycle phases for both new deployments and changes to existing capability.
Identify opportunities for and support the introduction of improvements to our systems and operational activities to ensure they are fit for purpose and continue to meet customer needs.
Provide technical input such as impact assessments to project managers that enables effective scoping, cost estimates and accurate delivery schedules to be produced.
Build and maintain strong working relationships with external and internal stakeholders to ensure technical solutions meet operational stakeholder requirements, business needs and align with obligations under UK legislation.
Manage third-party suppliers to perform routine maintenance activities such as Service failovers, System changes, IT Health Checks/Penetration Tests Lead on fault and issue management in the production systems to ensure we maintain operational effectiveness.
Who you are      Knowledge of public cloud concepts, such as serverless design.
AWS-specific knowledge and experience would be an advantage.
A good base understanding of Software Development Lifecycle and Project Management concepts.
Experience in use of scripting languages such as Python or shell would be beneficial.
Experience of UNIX/LINUX OS and use of GNU tools for troubleshooting.
Knowledge or experience of database technologies, including simple SQL.
Knowledge or experience of cloud datastore technologies (such as AWS Redshift) would be especially desirable.
Excellent written and verbal communication skills – ability to present complex technical solutions in easy-to-understand business language.
Enthusiastic and keen attitude to developing knowledge in existing and upcoming technologies.
Ability to build and maintain strong ongoing relationships across a business with internal and external stakeholders, both technical and non-technical.
Knowledge of current relevant UK legislation (E.
IPA, GDPR.) advantageous.
Willing and able to undergo security vetting to ‘SC’ level (requires a minimum of five years employment history and UK residency).
Hold a full UK Driving licence.
It would be an advantage if the candidate had a technical understanding of telecommunication technologies including fixed and mobile networks in particular the associated metadata (CDRs) that originates from them.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer     We believe that taking care of our employees is the key to their success.
That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.
We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.
We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can     Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.
odafone.
om/uk/applying-to-vodafone/) for guidance.
#LI-Hybrid    Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.