TECHNICAL SUPPORT (ENGLISH C1)

Description:

At Grupo Digital, we are looking for a Technical Support profile





Job Summary

We are seeking a skilled Technical Support Professional.
Generalist to join our Santander AT SCIB team.
The ideal candidate will play a key role in the maintenance and monitoring of systems, troubleshooting technical issues, and ensuring the optimal functionality of various environments.
This role demands a deep understanding of system architecture, user requirements, and technical processes.



Key Responsibilities

MongoDB Administration: Design and execute queries, perform backups, and manage collections.
Process Orchestration: Update and manage daily processes using Control-M, including understanding and maintaining the job mesh.System Maintenance: Provide OS-level, server-level, and application-level support.
Incident Management: Handle low-level incidents, analyze application logs, and relaunch processes in Control-M.
Testing & Integration: Conduct system tests, deployments, and software maintenance across all environments (testing, homologation, production).
Client Support: Assist teams such as Quants and homologation teams with technical issues and enhancements.
Collaboration: Partner effectively with technology teams and stakeholders to ensure smooth operations.
On-call Shifts: Participate in occasional guard duties and shift changes.





Minimum requirements:

Qualifications and Skills
Technical Skills
Operating Systems: Advanced knowledge of Linux and Windows.
Scripting: Proficient in Bash, PowerShell, and Python.
Control-M: Advanced expertise, including Job as Code.
Continuous Integration Tools: Experience with GitHub, Jenkins, and UrbanCode.
Database Management: Intermediate-level MongoDB.
Integration Tools: Tibco Business Work 5 (User Level).
Agile Methodology: Experience working in agile environments.





Experience Required

Minimum 4 years of relevant technical support experience





Soft Skills

Strong problem-solving abilities and analytical mindset.
High attention to detail and capacity to handle complex environments.
Excellent communication and collaboration skills.
Language Proficiency
English: Advanced (Minimum B1 level required).





What We Offer

Competitive compensation based on experience.
Opportunity to work with cutting-edge technologies in a global team.
100% remote work within Spain.


Location: Remote (Spain-Based)


Department: Santander AT SCIB - Technical Analyst Support


Contract Type: Full-Time, Immediate Availability


Work Schedule


Standard hours: 9:00 AM - 6:00 PM


Summer hours: 8:00 AM - 3:00 PMe

Somos un grupo de empresas tecnológicas, formado actualmente por unos 400 profesionales, en distintas áreas: desarrollo, sistemas, ingeniería automática, consultoría...

Si quieres impulsar tu carrera con un proyecto único de la mano de una multinacional de primerísimo nivel, no dudes en presentar tu candidatura.

¡Te esperamos! Soporte / Helpdesk