TECHNICAL SUPPORT SPECIALIST
Descripción de la oferta de empleo
As a vital member of our customer support team, the Senior Support Specialist will play a crucial role in uplifting the quality and efficiency of our support services.
This role is designed for a dynamic and experienced professional who is passionate about leading a team, enhancing customer experience, and fostering a culture of continuous improvement.
The ideal candidate will serve as a guiding force for a team of 7 local support specialists, ensuring they have the mentorship and resources needed to excel in their roles.
Key Responsibilities Customer Support Excellence.
Provide expert-level support for complex customer issues, ensuring high-quality and timely resolution.
Analyze support tickets and feedback to identify trends and areas for improvement in product features and user documentation.
Team Leadership and Development.
Act as a primary point of contact and a source of inspiration for more junior team members.
Provide ongoing mentorship, training, and support to enhance team performance and personal development.
Foster a collaborative team environment that encourages knowledge sharing and problem-solving and contribute actively.
Process Implementation and Optimization.
Collaborate with internal key stakeholders to identify areas for process improvements within the support framework.
Lead the implementation of new processes and tools to increase efficiency, reduce resolution times, and improve customer satisfaction.
Regularly review and refine support processes to adapt to changing business needs and technologies.
Cross-functional Collaboration.
Serve as a liaison between the support team and cross-functional teams, including application owners, product development, sales, and marketing.
Facilitate communication and project coordination to ensure that the support team is aligned with broader company objectives and product updates.
Qualifications.
Technical proficiency and the ability to grasp complex product knowledge quickly.
A customer-centric mindset, with a commitment to delivering exceptional customer support experiences.
Excellent communication and interpersonal skills, with the ability to motivate and lead a team effectively.
Strong background in process implementation and optimization, with a track record of improving team efficiency and customer satisfaction.
Ideally proven experience in a leadership role within customer support or technical support environment.
Development experience.
JavaScript Language experience.
Spanish native speaker, C1/C2 English This role offers an exciting opportunity to lead a dedicated team in delivering exceptional support services, drive continuous improvement initiatives, and contribute to the success of our products and services.
If you are a motivated leader with a passion for customer satisfaction and team development, we would love to hear from you.
Detalles de la oferta
- FRG Technology Consulting
- Sin especificar
- 22/08/2024
- 20/11/2024
We focus on customer service, sales, and technical support solutions for clients worldwide... we offer multilingual support in various languages tailor-made to the needs of our diverse markets... autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude......
We focus on customer service, sales, and technical support solutions for clients worldwide... we offer multilingual support in various languages tailor-made to the needs of our diverse markets... autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude......
We are looking for a junior technical customer success specialist to join our customer success team... high motivation for helping customers and it curiosity, basic technical understanding... be a true ambassador by empowering our customers to build their online success! dive deep into the world of it......
Requisitos del puestorequisitos fluent english language education background technical and administration business... the goal of the position is to bring support to the different areas of the port business field... this graduate program provides you a unique opportunity of 12 months development in......
Si quieres ayudarnos a construir este proyecto como si de tu propia empresa se tratará, desarrollando productos, creando procesos, analizando y tomando decisiones ¡no lo pienses más !este es tu lugar! ¿qué hace un account specialist en rankia? cómo account specialist tendrás la oportunidad colaborar......
We are looking for a graduate specialist in blue economy, to join a multi-skilled team specialized in r&d;, innovation and consultancy projects in the field of maritime transport, logistics and ports... more precisely, experience in some of the following topics will be valued:− sustainable coastal tourism−......
Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... al responder a este anuncio confirma aceptar la recepción de reach_hr consulting newsletters y correos electrónicos......
Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... motivación para trabajar con este tipo de pacientesla formación profesional es una ventajala experiencia previa es una ventajapermiso de conducir válido en el......
Como parte de nuestros planes de expansión, estamos buscando un content specialist en prácticas para que aprenda a: - desarrollar la estrategia de contenido alineada con los objetivos de tráfico a corto y medio plazo... en el área de inversión en mercados de rankia, ayudamos a tomar mejores decisiones......
Como parte de nuestros planes de expansión, estamos buscando un content specialist en prácticas para que aprenda a: - desarrollar la estrategia de contenido alineada con los objetivos de tráfico a corto y medio plazo... en el área de inversión en mercados de rankia, ayudamos a tomar mejores decisiones......
