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TECHNICAL SUPPORT SPECIALIST

Descripción de la oferta de empleo

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.Job DescriptionTo support our ReviewPro team, we’re looking for a Technical Support Specialist to provide first class first level technical support to the Account Management and Customer Success teams. This is an entry position for someone who has technical skills to support our client facing teams and the ability to write clear and to the point articles about features of the tool for the online Learning & Support center. It’s a great opportunity for someone looking to develop their skills and grow within our organization.What you’ll doAssist the teams with basic HTML/CSS issues in Guest Satisfaction Surveys and invitation emailsAssist customers on usage and best practices with their integrations towards our APIWrite technical documentation on API, integrations, and new features of the ReviewPro-tool for end-usersAssist the Director of Technical Integrations with integrations, like creating onboarding-processes, documentation and follow-upExecute and assist in implementation of key technical projectsQualificationsBasic skills in HTML/CSS (but no programming skills needed)Excellent listening skills, you have the ability to understand the needs of fellow team members and customers when they ask for your help.High level of organizational skills with the ability to work well under pressure and manage client expectations.Innovative problem-solving methods to help our customers grow their business and make integrations work as smooth and secure as possible.Excellent writing skills, you have no problem in documenting processes or features for your fellow team members as well as customers for our online Learning & Support center.Proactivity and being able to work independent.Fluent in English and Spanish. Other languages are beneficial.Additional InformationChallenging and creative technology environment with a great deal of freedom and responsibility.Flexible work schedule/hybrid working modelFree coffee, fresh fruit at the office Brand new office located in the center of BarcelonaInternational team and fantastic work environmentTeam building activities and charity donation programsAll necessary equipment such as laptop, additional monitor and other accessories

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Detalles de la oferta

Empresa

Shiji Group

Localidad

En toda España

Dirección

Sin especificar - Sin especificar

Fecha de publicación

18/09/2024

Fecha de expiración

17/12/2024

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